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Patient Intake Representative
2 weeks ago
Company Bio
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first
- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.
Position Summary
Patient Intake Representative
Your goal in this position is to perform all clerical activities required for the Registration, Booking and Check-In patients a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. You’re able to work independently and as a team and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers and families.
On a practical level, you will
Register patients in order to collect and document information required for use throughout the Hospital
Chart retrieval and processing for discharged patients
Ongoing updating of patient demographics as required
Collection of payment for appliances and non-insured services
Pre-registration and verification of patient data
Triage telephone calls and inquiries and process them in an appropriate and timely manner
Identify, highlight and prioritize surgical cases including booking of new cases
Direct patients to waiting room area
Notify team attendant of charts ready
Assume responsibility for identification and advancement of issues and concerns with the Manager or Coordinator in a time sensitive manner
Retrieve, compile and disseminate material/documents related to Program requirements
Manage confidential information in a sensitive and professional manner
Liaise with physician offices for weekly signoff and OR packages.
Triage management of urgent surgical cases with the Clinical Coordinator/ resource nurse
Have working knowledge and experience with Cerner registration, Cerner scheduling, SBR, SurgiNet and Microsoft Word
Unit supplies, services and repair needs communicated to Coordinator
Communicate with staff, patients, families, internal and external parties
Have accurate data entry and typing skills (minimum 40 w.p.m.)
Have working knowledge and experience with Cerner registration, Cerner scheduling, Microsoft Word, and SurgiNet
Have Medical terminology knowledge required
Support and adhere to Hospital policies and procedures
Perform other duties as required
**Qualifications**:
OSSD or equivalent
Working knowledge and experience with Cerner registration and Cerner scheduling
Experience with SBR and SurgiNet preferred
Proficiency in Microsoft Office including; Word, Excel and PowerPoint
Minimum of one year experience in an office environment is an asset
Completion of the Medical Assistant/Medical Terminology course
Knowledge of WTIS and Cancer Care Ontario preferred.
Previous experience as a unit secretary in the perioperative areas an asset
Bilingualism in French/English an asset
What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full Time Regular Position with 8 hour shifts, day shifts, in the Admitting & Patient Registration department. We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca
How to Apply
Think you're the right person for the job? Here's your first chance to show us why:
Closing Statement
At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accom
