Partner Care Team Coordinator

3 days ago

Abbotsford, Canada Power to Change Ministries Full time

**Title**: Partner Care Team Coordinator
**Ministry**: Partner Care
**Location**: Abbotsford, BC (P2C National Resource Center)
**Reports to**: Partner Care Manager
**Position type**: Full time (8:00 am to 4:30 pm); in-person; $23-26/hr
Power to Change’s mission is to help people know Jesus and experience His power to change the world. Do you want to be part of that mission?
**About the Team**:
Partner Care serves as the donations department of Power to Change. We are an efficient team that excels in handling high donation volumes with precision and care. Through strong communication and teamwork, we adapt quickly to challenges, ensuring seamless processing and a valued donor experience.
**About the Role**:
The Partner Care Team Coordinator oversees daily operations, ensures seamless team coordination, refines processes, provides training, maintains quality control, and fosters effective communication within the team.
This individual collaborates closely with the Partner Care team to guarantee the smooth execution of day-to-day operations, offering unwavering team support and stepping in as needed. Moreover, the Coordinator supports the Partner Care Manager in driving team projects and upholding the fluidity of operational processes.
In this role, you will be responsible for achieving the following objectives:
Responsibilities (80%)
- Strategic Planning: Facilitate the planning and implementation of initiatives aimed at process improvement. Collaborate on refining processes and establishing policies (spl projects).
- Daily Operations: Support daily operations and manage schedules to address any issues that arise. Ensure the donations processing team executes tasks efficiently and adheres to established procedures.
- Team Coordination: Organize activities within the donations processing team to optimize productivity and promote collaborative teamwork.
- Process Implementation: Implement the procedures and policies developed by the Donations Manager. Ensure that team members follow these procedures.
- Training and Support: Provide training, onboarding and continuous support for team members, including new hires, and address operational challenges - step in as needed (learning new roles/responsibilities, etc. & handle coverage).
- Task Management: Monitor task and project progress to ensure deadlines are met and workflow remains efficient.
- Feedback Collection: Gather input from team members and donors to identify areas for improvement and report findings to the Donations Manager.

Remaining Responsibilities (20%)
- Processing & managing wire transfers
- Manage the International Reporting platform and related procedures
- Completing postings for donations & related US adjustments
- Maintain accurate meeting minutes and records
- Plan team-building activities, facilitate team check-ins and devotionals

**About You**:

- You have a growing, personal relationship with Jesus Christ
- An eye for detail with data entry background
- Excellent communication skills
- A diligent and thorough work ethic
- Servant Leadership

**What We Offer Our Staff**:

- Employer-paid extended health and dental benefits
- Group RRSP contribution options with up to 2.5% matching after 1 year of employment
- Access to our Employment Assistant Program (EAP)
- Paid vacation
- Mentorship opportunities
- Weekly Chapel services
- Semi-annual Day of Prayer participation
- Discounts at our Resource Centre

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