Customer Service Representative

4 days ago


Abbotsford, Canada Power to Change Ministries Full time

**Title**: Customer Service Representative
**Ministry**: Partner Care
**Location**: Abbotsford, BC (P2C National Resource Center)
**Reports to**: Partner Care Manager
**Position type**: 4 months Temporary Placement: 32 - 40 hours/ weekly (June to October with Extension Possibility)

Power to Change’s mission is to help people know Jesus and experience His power to change the world. Do you want to be part of that mission?

**About the Team**:
Partner Care is the donations department of Power to Change. We are a small but mighty team that ensures donations are processed and donor/staff questions are answered in a timely manner.

**About the Role**:
**Responsibilities**:

- Setup and process credit card donations
- Update donor accounts
- Keep a record of donor interactions, process transactions, and file documents
- Follow communication procedures and guidelines
- Provide accurate, valid, and complete information to donors
- Ensure donations database (Donor Direct) is maintained

**About You**:

- You have a growing, personal relationship with Jesus Christ
- You are experienced with database systems (Donor Direct preferred)
- You have customer service and/or call center experience
- You have worked in an administrative role (an asset)
- You have strong problem-solving abilities
- You are detailed-oriented
- You are proficient in Google Suite
- You have effective verbal and written communication skills

**What We Offer Our Staff**:

- Weekly Chapel services
- Semi-annual Day of Prayer participation
- Discounts at our Resource Centre



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