Partner Care Associate

4 days ago

Abbotsford, Canada Power to Change Ministries Full time

**Title**: Partner Care Associate
**Ministry**: Partner Care
**Location**: Abbotsford, BC (P2C National Resource Center)
**Reports to**: Partner Care Manager
**Position type**: Full-time (8:00 am to 4:30 pm)
Power to Change’s mission is to help people know Jesus and experience His power to change the world. Do you want to be part of that mission?
**About the Team**:
Partner Care serves as the donations department of Power to Change. We are an efficient team that excels in handling high donation volumes with precision and care. Through strong communication and teamwork, we adapt quickly to challenges, ensuring seamless processing and a valued donor experience.
**About the Role**:
**Responsibilities**:

- Setup and process credit card donations
- Update donor accounts
- Keep a record of donor interactions, process transactions, and file documents
- Follow communication procedures and guidelines
- Provide accurate, valid, and complete information to donors
- Ensure donations database (Donor Direct) is maintained

**About You**:

- You have a growing, personal relationship with Jesus Christ
- You are experienced with database systems (Donor Direct preferred)
- You have customer service and/or call center experience
- You have worked in an administrative role (an asset)
- You have strong problem-solving abilities
- You are detailed-oriented
- You are proficient in Google Suite
- You have effective verbal and written communication skills

**What We Offer Our Staff**:

- Employer-paid extended health and dental benefits
- Access to our Employment Assistant Program (EAP)
- Paid vacation
- Extra week of vacation between Christmas and New Year
- Weekly Chapel services
- Semi-annual Day of Prayer participation
- Discounts at our Resource Centre

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