Field Supervisor

**Location: Montreal, QC, Quebec, Canada**
**Requisition ID: 68760**

**Schindler stands for mobility. Mobility needs experts.**
**Join our team in Montreal, QC.**:
Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, and Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

**Field Supervisor - New Installations**:
**Mobility is the goal****:
The Field Supervisor - New Installations (Montreal) is responsible for the installation of new installations projects through conforming to customer and company requirements as related to quality improvements, safety, cost improvement and customer satisfaction in support of Branch and Region objectives. He/She has responsibility for managing, coaching and training field and other Supervisory employees in New Installations, as well as health and safety requirements.

**People Management**
- Provide leadership and direction for New Installations operational functions in alignment with local strategies and Corporate and District/Branch objectives
- Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development
- Ensure all field and supervisory employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees
- Interface with IUEC Representation to foster positive labor relations

**Safety and Supervision**
- Coach field and supervisory employees on Schindler’s methods of safety, quality and productivity
- Monitor work of field employees from both a quantitative and qualitative point of view, including approval of time tickets and maintenance of vacation schedules
- Investigate employee incidents and near misses, and support early and safe return to work initiatives. Conduct regular safety observations and ensure correct usage of PPE.

**Financial Management**
- Manage new installation work in area of responsibility within framework of financial budget
- Manage field technician workforce to maximize business results

**Process and Quality Management**
- Monitor job completion check points and implement required corrective action in order to drive installation performance to BDP model and meet ISO standards
- Ensure each installation project meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
- Ensure compliance with requirements issued by local and government authorities
- Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
- Evaluate and initiate requests for tooling where such tooling would support productivity improvement

**Customer Service and External Relations**
- Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while costs are minimized
- Ensure customer needs or enquires are met in a prompt, professional manner by providing clear communications.
- Demonstrate to customers that they are receiving fair value for their expenditures
- Communicate with and influence business agents, inspectors, etc., in resolving disputes

**Mobility needs you****:

- Post Secondary - preferably in Engineering or Project Management
- 5 or more years in elevator industry or related experience, or a similar industry which includes the supervision of capital equipment installation
- Excellent leadership skills and demonstrated ability to solve problems
- Ability to coach, mentor and guide team members
- Strong communication skills, organization skills and ability to work without supervision
- Self motivated team player with record of achieving results
- Work flexible hours as business demands
- Computer literacy - MS Word, Power Point, Excel, Project

**Do you want to move the future with us?****:
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive