Operations Analyst

At Toronto Hydro, we accelerate the city’s modernization, growth and sustainability in a safe and innovative manner. When it comes to safety, we prioritize safety in everything we do. A career with Toronto Hydro offers the opportunity to develop and grow your skills to achieve high performance results with comprehensive total rewards, work life balance and community engagement. At Toronto Hydro, you will collaborate with experienced and energetic teams as we build the electricity grid and the utility in a growing industry and city. Together, we are powering Toronto’s bright future.

The Operations Analyst position is part of Toronto Hydro’s new graduate development program and gives engineering new grads the opportunity to rotate through departments and work centres over a 3 to 4 year period. The program is designed to offer new grads opportunities to develop the necessary skills to become high performing professionals and maximize their exposure to the different facets of the electric utility industry. Operations Analysts may develop skills within areas that include:

- Capacity Planning and Grid Innovation
- Design and Construction
- Standards
- Stations and Distribution Automation
- System Planning

As part of the program, Analysts will have the opportunity to attend development classes led by senior employees and department leaders.

The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.

**KEY RESPONSIBILITIES**:

- Connects with stakeholders to identify, capture and analyze business requirements
- Analyzes large data sets and multiple variables and presents recommendations for action through the preparation of technical or business reports and studies, process maps, graphs, charts or tables
- Assists in the coordination, delivery and execution of projects
- Maintains and further develops databases or decision support tools and systems
- Suggests and implements process and procedure enhancements to support the overall efficiency of the department
- Assists in defining project scope, drafting business cases, conducting feasibility studies and completing cost benefit analysis
- Provides support to management and technology systems including enterprise systems (i.e., SAP), data management and reporting
- Stays current with industry developments and practices
- Works in accordance with safety performance standards and promotes a safety culture

**REQUIREMENTS**:

- 2024 or 2025 graduate of a university degree in Engineering (Electrical Engineering preferred)
- Knowledge of and experience in utility operations is an asset
- Proficient in data management and capable of extracting, querying, and analyzing large data sets; intermediate knowledge of programming languages (e.g., R, Python, C/C++, VBA) to support data analytics is an asset
- Knowledge of Tableau, Alteryx and/or SAP an asset
- Business and strategic thinking acumen
- Strong written and verbal communication skills.
- Builds Strong Relationships: Invests in building valuable relationships across the organization and externally to support the future of Toronto Hydro
- Develops Culture & People: Recognizes personal development and a strong organizational culture are integral components of an effective organization Champions Change, Productivity and Innovation: Invests in innovation, continuous improvement and productivity as essential drivers of long-term sustainability
- Drives Results & Accountability: Has a clear sense of corporate direction and expectations, and holds self and others accountable to achieve objectives
- Demonstrates Commitment to Sustainability, Environmental, Health & Safety: Manages risks to protect the health and safety of employees and the public, and shows commitment to sustainability
- Demonstrates Customer Focus: Models customer focused approach in all directions and actions

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.

**Job Segment**:Operations Manager, Project Manager, SAP, ERP, Data Management, Operations, Technology, Data