Analyst Operations

**Primary Locations**:Toronto, Ontario**:
**Attendance**:Hybrid**:
**Employee Status**:Temporary**:
**Timeframe**:12 months**:
**Schedule**:Full-time**:

- You want to join a dynamic team at National Bank?
- You are motivated to deliver a superior client experience?
- You want to learn more about the Operations sector?
- You want to contribute to the sector's transformation?

The Operations sector plays a central role in delivering financial products and services to clients. Every day, we move closer to our goals of transformation, automation and digitization, thanks to the hard work of the professionals in this sector who strive to ensure we offer exceptional service to our clients.

**Position Overview**

Reporting to the MFDO Manager, you will support the department in reaching its objectives by carrying out a variety of tasks ranging from routine to complex activities within the prescribed timeframe to support production. Specifically, the principal function of the Entry Level Analyst is to complete transactional entries while identifying standard problems, according to the established procedures. You will be empowered to analyze each situation to reach comprehensive decisions for action or to recommend process improvements, while working with limited supervision and submitting any irregularities to a superior.

**Main responsibilities**

As an Entry Level Analyst of the MFDO Teams (Trading, Settlements, Clearing, Trade Adjustments, Non-Financial Update, Systematic Plans), your daily tasks will consist of working independently and within a team to carry out a variety of tasks from data entry for production execution to more complex technical activities according to the policies, standards, and procedures in effect.
- Review and analyze the data for mutual fund related transactions in order to complete execution and resolution of that transaction on a daily basis
- Analyze and interpret the information collected to explain discrepancies in routine and documented situations
- Periodically participate in analyzing the performance of products, systems or processes and carrying out projects in your sector of activity
- Identify stakeholders' needs, target any problems and adapt your interventions depending on the situation while offering quality service
- Review procedures and identify opportunities for improvement (risk reduction, increased efficiency, or improved quality)

**You will also be required to**:

- Compile and provide information useful for decision-making and formulate recommendations to improve work processes and systems
- Participate in the development, implementation and testing of new work procedures, tools and systems
- Interact with various National Bank sectors, partners, mutual fund industry members and more experienced professionals, to offer routine technical support to stakeholders in the context of operations
- Monitor activities and ensure compliance with established policies, standards and procedures
- Assist in identifying operational challenges and work to develop solutions to facilitate meeting the operational goals of the department
- Coordinate efforts of team members on various outstanding projects within the department
- Participate in the introduction of controls and work tools supporting the department activities and update related documentation
- Act as a department resource person in projects in and outside of the department
- Actively participate and support the department in the implementation of Continuous Improvement Culture (Quick Wins, Kaizen and Problem Resolution Process)
- Communicate, collaborate and escalate any operational issues to the Senior Analysts &/or Subject Matter Expert (SME)
- Assist in any adhoc clean-up, escalations or other tasks as assigned
- Proactively take the lead and ownership to cover functions for other Analysts’ core tasks
- Other duties as assigned

We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer hybrid work (remote and in the office), work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it’s important to you.

**Competencies required**:

- A three-year college diploma or academic equivalent in a related field and three years of relevant experience or any other combination of education and experience considered equivalent
- Customer service experience
- Experience in analysis, an asset
- Expertise in continuous improvement, an asset.
- Knowledge of the Microsoft Office suite
- French, both spoken and written, an asset.

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banki