Service Technician

2 weeks ago

Burnaby, Canada Applied Electronics Full time

Applied Electronics Limited is a national industry leader in Digital Media Integration Solutions and Service. Our primary goal is to provide our customers with the highest degree of customer satisfaction in all aspects of our business. We have offices in Toronto, Ottawa, Montreal, Calgary, Edmonton, and Burnaby.

In accordance with established procedures, policies and available tools, the Service Technician is responsible to operate with little or no supervision. This position requires the incumbent to possess a high degree of independent judgment, for overseeing and maintaining their processes, assigned workflow and day-to-day service technician tasks within the assigned Applied Electronics Service Department to ensure its continued growth in revenue and customer satisfaction. Hours are typically Monday to Friday, 8:30am-4:30pm, but in some cases extended hours may be required.

We are currently seeking a **Service Technician** **for our regional office in **Burnaby**, British Columbia.

**Job Duties & Responsibilities**
- Perform maintenance and repairs, without supervision, in-house (bench) or onsite (field), to all Audio / Visual and Broadcast equipment and/or systems in a highly skilled, safe and professional manner to ensure a positive customer experience.
- Execute, and complete all assigned work orders ensuring consistency with company strategy, commitments and goals.
- Maintain all paperwork assigned in a timely manner by completing all detailed notes on a work orders assigned, submitting time and labour used, updating as built drawings, and accounting for all materials used.
- Maintain a clean and safe work area, adhere to all safety policies and procedures
- Maintain any assigned service vehicle in a clean and professional manner to ensure the vehicle is properly maintained.
- Maintain positive customer relations through professional interactions with customers
- Provide technical support to the sales staff as required
- Provide frequent and timely communications to the client, service coordinator or direct supervisor.
- When necessary and without supervision, provide information to facilitate the ordering of needed parts using reference material as required, including communication with all necessary vendors and suppliers
- Actively participate in professional development and maintain knowledge of current and new technology offered by Applied Electronics Ltd
- Promotes all Health and Safety policies and procedures. Must take all necessary measures to ensure their health and safety at work and that of staff and subcontractors under their responsibility, while seeing to the protection of the general public. They must make sure employees under their responsibility comply with all Health & Safety instructions, guidelines, policies and procedures
- Assists with installation projects, special projects, and performs all other duties as required.

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