Account Manager, Group Benefits

**Business Line: Benefits**

**Hours Per Week**:35 (Full-Time)

**Job Duration**: Full-Time, Permanent

**The Role at NFP**

We’re looking for an **Account Manager **who will join as a key member of the group benefits service team. The successful applicant will work autonomously and in collaboration with consultants and fellow Account Managers to service an assigned block of business. This includes liaising with other internal, client & carrier stakeholders to act as an escalation resource for claim and contract issues.

**What You'll Do**
- Assist in implementation and amendments of programs with the insurance carrier on behalf of the client; ordering monthly billing statements and experience reports from carrier websites as required
- Meet with new clients to gather data critical to installation of new business, debriefing after the account has been installed
- Prepare for and participate in employee presentations, meetings, and benefit fairs
- Provide ongoing support to Plan Administrators by preparing and implementing revisions for plan design changes
- Provide clarification of administrative procedures, contractual terms and conditions, and product-specific features
- Generate revenue growth opportunities by identifying needs for additional lines of coverage, cross-selling to P&C lines and Wealth Management departments

**What you Bring**
- LLQP (Life License Qualification Program) is an asset
- Typically, 4+ in the group insurance industry specifically in employee benefits, including Underwriting, Sales & Service working on mid to large size companies
- Extensive knowledge of group benefits policy contracts and language
- Strong oral and written communication skills, including business writing skills
- Exceptional attention to detail including strong organizational skills and the ability to prioritize/manage workload under pressure with tight deadlines
- Ability to work autonomously but also able to collaborate well with a team
- Strong decision-making, problem-solving and analytical skills
- Strong working knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)

**Who We Are**

We’re NFP, a 6x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 1000 employees based in Canada and more than 6,000 employees with global capabilities. As an organization, we care about giving back to the community. We contribute to different organizations, including Children’s Cancer Society, GenHERation, Year Up and many more.

We’ve become one of the largest insurance brokerage, consulting and wealth management firms by building enduring relationships with our clients and helping them realize their goals. NFP is the 2nd largest retirement aggregator firm (Investment News), 5th largest benefits broker by global revenue (Business Insurance), 10th largest property and casualty agency (Insurance Journal), and 12th largest global insurance broker (Best’s Review).

**What’s In It For You**

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation, and collaboration

**Our employees are the foundation of our success.**
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community._
- We understand that more people mean more experience, more expertise, more diversity of thought and more opportunities to understand the world we share together. By embracing organic collaboration and innovation, we are able to integrate an array of ideas and perspectives to continuously refine what we do and how we do it._
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward._
- Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country._
- Our business is built on t