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Hotel Front Desk Manager

2 weeks ago

Winnipeg, Canada Kothari Group Inc Full time

**JOB SUMMARY**:
**RESPONSIBILITIES**
- **Staff Leadership**:_
- Supervise and train front desk staff.
- Set performance expectations, provide regular feedback, and conduct performance evaluations.
- Create a positive and motivated work environment, fostering teamwork and professional growth.
- **Guest Services**:_
- Ensure exceptional guest service by setting and maintaining high service standards.
- Handle guest inquiries, complaints, and requests promptly and effectively.
- Monitor guest feedback and take proactive steps to address concerns and improve service quality.
- **Reservations and Check-In/Check-Out**:_
- Oversee the reservation process, ensuring accuracy and efficiency.
- Manage room assignments and ensure rooms are properly prepared for guest arrivals.
- Facilitate smooth check-in and check-out processes, including handling payments and issuing room keys.
- **Operations Management**:_
- Maintain accurate records of room availability and occupancy levels.
- Coordinate with housekeeping and maintenance departments to ensure rooms are clean and well-maintained.
- Monitor and control room inventory to maximize revenue.
- **Training and Development**:_
- Conduct training sessions for front desk staff on guest service, hotel procedures, and technology usage.
- Keep the team updated on industry trends, hotel promotions, and events.
- **Communication**:_
- Foster effective communication between front desk, housekeeping, maintenance, and other hotel departments.
- Communicate with upper management regarding operational updates, challenges, and successes.
- **Budget and Reporting**:_
- Assist in budgeting and cost control measures for the front desk department.
- Generate reports on occupancy, revenue, and other relevant metrics.

**QUALIFICATIONS**
- Previous experience in hotel front desk management or a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software and reservation systems.
- Customer-focused with a commitment to providing exceptional service.
- Problem-solving and conflict resolution skills.
- Attention to detail and strong organizational skills.
- Knowledge of safety and security regulations in the hospitality industry.
- Bachelor's degree in hospitality management or a related field (preferred).

**Salary**: From $50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: In person