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Hotel Front Desk Clerk

2 weeks ago

Winnipeg, Canada Nad Express Full time

**Job Overview**

**Responsibilities**
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Address guest complaints or concerns promptly and effectively.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Answer phone calls, manage phone systems, and respond to inquiries with excellent phone etiquette.
- Assist in managing inventory of front desk supplies.

**Qualifications**
- Previous experience in a front desk or customer service role is preferred.
- Strong interpersonal skills with a focus on providing excellent guest services.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude, professionalism, and the ability to work well under pressure in a fast-paced environment.
- Knowledge of hospitality industry standards is beneficial.

**Job Types**: Full-time, Part-time

Pay: $15.80-$18.00 per hour

Work Location: In person