Call Centre Agent

2 weeks ago

Toronto, Canada Padra Clinic Full time

**Company Overview**:
Padra Clinic, a renowned cosmetic clinic specializing in hair transplantation and aesthetic procedures, is committed to delivering exceptional care and outstanding results for our clients. As we continue to grow and expand our services, we seek a dedicated and professional Call Center Agent to join our team. This vital role involves providing excellent customer support, assisting clients with inquiries and appointments, and ensuring a seamless experience that reflects the highest standards of service and care.

**Job Overview**:
The Call Center Agent will handle inbound and outbound calls, schedule appointments, answer client inquiries, and ensure customer satisfaction. The role requires excellent communication skills, the ability to handle multiple tasks efficiently, and a passion for providing outstanding customer service.

**Responsibilities**:

- **Client Communication**: Handle incoming and outgoing calls professionally and courteously.
- **Appointment Scheduling**: Manage and update client appointments using the clinic's scheduling software.
- **Customer Support**: Address client inquiries about services, pricing, promotions, and policies, providing accurate information.
- **Complaint Resolution**: Resolve client complaints or escalate issues to the appropriate department as necessary.
- **Follow-Up Calls**: Conduct follow-up calls to confirm appointments, collect feedback, or provide additional information.
- **Documentation**: Maintain accurate client interactions and transaction records in the CRM system.
- **Collaboration**: Work closely with other team members to ensure seamless service delivery.
- The above outlines the general nature of the work required of people recruited to these positions. This description is not an exhaustive list of the tasks and responsibilities required of these personnel.Padra Clinic Inc. is an Equal Opportunity Employer who chooses its employees without regard to race, skin color, gender, sexual orientation, religion, nationality or origin, marital status, age or disabled. We actively seek diversity among our employees and students._
- Padra Clinic Inc. is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you would like to request a reasonable accommodation_

Pay: $17.20-$27.66 per hour

**Benefits**:

- Store discount

**Experience**:

- Call center: 3 years (required)

Work Location: In person

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