Enterprise Account Manager

Overview:
**Create value at TC Transcontinental.**

**At TC Transcontinental, we've got it made, and that's because of the expertise of our team.**

**We have been driving innovation since 1976.**

With approximately 7400 employees, TC Transcontinental is a leader in flexible packaging in North America and in retail services in Canada, and is Canada's largest printer. The Corporation is also the leading Canadian French-language educational publishing group. Respect, teamwork, performance and innovation are the strong values held by the Corporation and its employees. TC Transcontinental's commitment to its stakeholders is to pursue its business activities in a responsible manner. We take care of our team, support each other and cultivate a sense of belonging for all.

The Enterprise Account Manager is responsible for nurturing and expanding relationships with high-value enterprise clients. Acting as the lead point of contact, this role ensures exceptional client satisfaction, long-term retention, and strategic growth. By developing a deep understanding of each client’s business objectives, the Enterprise Account Manager delivers tailored solutions that align with their goals and drive measurable results.

Hybrid Schedule

**Responsibilities**:
**When your actions lead to success**:

- Requires ability to travel by plane and car to meet with clients
- Estimated 10% travel
- Serve as the primary relationship owner for assigned enterprise accounts, building strong, trusted partnerships with senior stakeholders.
- Develop a deep understanding of client goals, challenges, and business needs to provide tailored solutions.
- Lead account planning, including forecasting, goal setting, and strategic initiatives to achieve revenue and retention targets.
- Drive account growth through upselling, cross-selling, and contract renewals.
- Collaborate with internal teams across operations, sales, and management to deliver seamless solutions and services.
- Monitor account health, resolve issues, and proactively address risks to client satisfaction.
- Act as the voice of the client internally, influencing product development and service improvements.
- Prepare and deliver quarterly business reviews (QBRs) and executive updates.
- Builds professional and personal relationships, as appropriate, to secure the business by bringing customer-defined value.
- Follows all company policies & procedures, reflect organizational core values, and maintains a clean & safe working environment at all times.
- Participate in business and industry events, as required, with existing and potential clients.
- Identify and provide intelligence on market and customer trends and opportunities.
- Participate in training & development opportunities to expand knowledge of TC Products and sales techniques.

Qualifications:
**When your expertise drives us**:

- Bachelor’s degree in business, or marketing discipline or comparable work experience
- Minimum 3 years successful selling experience including selling to large, multi-national customers
- Previous experience in manufacturing organization; preferred
- Knowledge of, and experience with, printing, retail industry, content, digital advertising, marketing; preferred
- Mathematical skills - basic accounting, spreadsheet ability, basic problem-solving methods
- Demonstrated evidence of critical thinking, logic, patience, reasoning, empathy, continuous learning and development
- Excellent communication skills; verbal, written and visual management
- Presents comfortably to audiences both large and small
- Excellent time management skills, ability to prioritize multiple tasks, and attention to detail
- Ability to effectively build and lead teams
- Ability to build relationships and to continually grow sales skills

**When benefits really help you live better**:
We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive—at work and at home. Our offerings include:

- Competitive compensation with performance-based incentives and retirement savings plans with company match
- Customizable group benefits including health, dental, life, disability, and travel insurance
- Paid time off
- Employee perks such as discounts on insurance, wireless plans, travel, and more
- Career development opportunities
- A dynamic, inclusive work environment where your voice matters and your growth is supported

**EEO**

TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.

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