Reception & Visitor Services Coordinator

7 days ago

Point Edward, Canada County of Lambton Full time

**Company Biography**
- Please note: This position is not with the County of Lambton, it is with our Community Partner, Tourism Sarnia-Lambton. *

Tourism Sarnia-Lambton is the Destination Marketing Organization (DMO) for Lambton County welcoming visitors from all over the world. We are proudly supported by the Corporation of The County of Lambton and its tourism industry partners. It is our vision to foster a spirit of partnerships within Sarnia-Lambton to enhance tourism through programs, ideas and initiatives that will grow the tourism industry resulting in a greater economic impact for municipalities within the Sarnia-Lambton area.

**Position Overview**

This position is responsible for reception and visitor services work providing information to tourists and visitors and providing administrative assistance to departmental staff. Activities associated with the job include meeting and greeting visitors, handling store sales, providing information about tourist attractions, facilities, hotels, restaurants, and other services and handing out brochures and maps. Additional activities include assisting departmental staff with projects, programs, and events.

**Duties and Responsibilities**
- Responsible for the day-to-day customer service, opens and closes visitor centre, meets, greets and assisting visitors in an inviting environment, while collecting visitor statistics and creating a daily sales report.
- Handles store sales through the cash register and POS systems. Supports stocking, inventory, and product pricing.
- Process the ability to research, gain knowledgeable insight, information and trends from Lambton County tourism businesses and stakeholders, and share information with staff and visitors alike.
- Maintains brochure inventory.
- Assists with creating visitor packages.
- Manages the assembly room rental space, display spaces and meeting areas.
- Assists with travel guide advertising sales, and content creation.
- Maintains partnership databases, completing mail merges, preparing mail outs for distribution, and travel guide / map distribution.
- Supports all staff on projects, programs, and events, while ensuring that the office runs smoothly, with visitors and tourism stakeholders receiving excellent customer service and support.
- Supports offsite customer service and visitor services activities as required.
- Maintain office supplies and perform filing and record keeping as required.

**Qualifications**

Minimum Formal Education
- Two-Year College Diploma in Office Administration, and or
- Two-Year College Diploma in Hospitality & Tourism or the equivalent in combination of education and experience.

Experience
- Two-Year administration, (and or) Two-Year customer service experience.
- Knowledge of Lambton County is considered an asset.
- Computer experience including Microsoft Office products, Outlook, Internet, electronic database, digital platforms, etc.
- Working knowledge of general office equipment.
- Demonstrated customer service, oral, written, presentation and reporting communication skills and capacities.
- Must be able to drive and travel for purposes of employment

**How to Apply**

Please submit your resume and cover letter to:
Mark Perrin
Executive Director
Tourism Sarnia-Lambton
1455 Venetian Blvd | Point Edward, Ontario | N7T 7W7
O: 519.336.3232. ext. 106
C: 519-384-1067

  • Manager, Asset Planning

    1 week ago

    Point Edward, Canada The Federal Bridge Corporation Limited Full time

    The Federal Bridge Corporation Limited (FBCL) is a Crown corporation responsible for overseeing the Canadian federal interests in four international bridge crossings between Canada and the United States. Its mandate is to provide the highest level of stewardship so that the international bridges and associated structures are safe and efficient for users....

  • Bilingual Administrative Assistant

    2 days ago

    Point Edward, Canada The Federal Bridge Corporation Limited Full time

    The Federal Bridge Corporation Limited (FBCL) is a Crown corporation responsible for overseeing the Canadian federal interests in four international bridge crossings between Canada and the United States. Its mandate is to provide the highest level of stewardship so that the international bridges and associated structures are safe and efficient for users....

  • Bilingual Administrative Assistant

    3 days ago

    Point Edward, Canada The Federal Bridge Corporation Limited Full time

    The Administrative Assistant reports to the Bridge Director, Point Edward Office and is responsible for a variety of administrative support services of a confidential, complex and routine nature, communicating effectively either directly or on behalf of the Bridge Director, as assigned, within the corporation and with external stakeholders, and working in...

  • Program Support

    1 day ago

    Point Edward, Canada County of Lambton Full time

    Company Biography The County of Lambton is an urban-rural area in southwestern Ontario that is home to over 126,000 residents. The Corporation's seven divisions operate programs and services for the residents of Lambton County such as land ambulance, provincial offences court, three Long-Term Care Homes, 25 library branches, two museums, an art gallery,...

  • Human Resources Coordinator

    19 hours ago

    Point Edward, Canada Gateway Casinos and Entertainment Limited Full time

    Human Resources Coordinator at Gateway Casinos and Entertainment Limited Position at Starlight Casino. Job Type: Full TimeSalary: $60,057 annually. You’re a supportive team player who wants to work in an action-packed and exciting industry. The HR Coordinator helps foster and support Gateway’s most valuable asset – our people. We Provide Full benefits...

  • Part-time Border Coordinator

    1 week ago

    Point Edward, Canada YRC Freight Canada Full time

    Performing a variety of clerical and administrative processes in support of the Border Office's operation. **Position Duties** - Follow established sop's to ensure cross-border shipments are processed accurately and timely. - Review documentation on international shipments and resolve any discrepancies. - Assist Customers by providing information regarding...

  • Border Coordinator

    3 days ago

    Point Edward, Canada YRC Freight Canada Full time

    Performing a variety of clerical and administrative processes in support of the Border Office's operation. **Position Duties** - Follow established sop's to ensure cross-border shipments are processed accurately and timely. - Review documentation on international shipments and resolve any discrepancies. - Assist Customers by providing information regarding...

  • Border Coordinator

    3 days ago

    Point Edward, Canada YRC Freight Canada Full time

    Performing a variety of clerical and administrative processes in support of the Border Office's operation. **Position Duties** - Follow established sop's to ensure cross-border shipments are processed accurately and timely. - Review documentation on international shipments and resolve any discrepancies. - Assist Customers by providing information regarding...

  • Marketing and Customer Service

    1 day ago

    Point Edward, Ontario, Canada Federal Bridge Corporation Limited Full time

    The Federal Bridge Corporation Limited (FBCL) is a Crown corporation responsible for overseeing the Canadian federal interests in four international bridge crossings between Canada and the United States. Its mandate is to provide the highest level of stewardship so that the international bridges and associated structures are safe and efficient for users....

  • Human Resources Coordinator

    3 days ago

    Point Edward, Canada Starlight Casino Full time

    Job Type: Full-TimeSalary: $60,057 annuallyThe Gateway to Your Futureyou're a supportive team player who wants to work in an action-packed and exciting industry. The HR Coordinator helps foster and support Gateway?s most valuable asset ? our people.As a critical member of the HR team, you help with talent acquisition, develop new team members and maintain...