Lead Heli Ski Reservations

**Create Your Experience of a Lifetime**

Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

**Job Benefits**
- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans

**Job Summary**:
Assuming a leadership role for reservations and administration at Whistler Heli-Skiing.

Top five reasons to work at Whistler Heli-Skiing:
1. Have fun: Be a part of a small team in an often fast-paced, high-energy work environment. We sell the best product in Whistler

2. Flexibility: We’ll work with you to create a schedule that meets your needs, including options like: 4 or 5 day weeks

3. Benefits: Full time status makes you eligible for a free season pass and have the opportunity for heli-skiing

4. Growth: The opportunity to continuously expand your skills and knowledge through ongoing training and development.

5. Networking: Work with employees from other departments and international clientele building relationships that will last a lifetime

**Job Specifications**:

- Starting Wage: $22.00/hr - $27.73/hr
- Employment Type: Winter Seasonal 2025/2026
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: Yes

**Responsibilities**:

- Your position will be based at our store/office in the Carleton Lodge
- All responsibilities as outlined in the Reservation Host job description.
- Taking Responsibility: Act on problems discovered; keeping up to date with processes and procedures and proactively communicating information to staff.
- Provide Quality Service: Ensure service is timely and consistent; adapting to business needs and providing business solutions. Ensure the highest quality service for our clients, agents, tour and travel companies.
- Maintain a Positive Attitude: Demonstrate a consistent can-do attitude; supporting the core values of our company and supporting decisions made by the Managers. Be a good partner who will be compatible with and strengthen our current management group, store and operations staff.
- Bring an entrepreneurial approach to the position and maintain a sales driven culture for our packages and retail.
- Assist with new and returning staff on the job training. Providing coaching and feedback where necessary.
- Coordinate inventory of available seats with Operations
- Supervise the accurate transfer of reservation lists and customer profiles to grouping coordinators.
- Be responsible for opening and closing of office, assisting with accurate guest check-in for both day of and future dated packages. Ensuring all check-ins are courteous, professional and complete.
- Provide dispatch services on radio and support services for in field emergencies.
- Assist with other projects as assigned by Management.
- Other duties as assigned

**Job Requirements**:

- Excellent communication skills, written and verbal
- High attention to detail
- Previous WHS experience an asset
- Second language an asset, specifically French, German, Spanish, Japanese
- Good knowledge of POS systems, Word, Excel and Outlook is an asset
- Broad experience in various aspects of customer service including front desk experience an asset
- Keen to learn new skills, open-minded
- Radio operator experience, an asset
- Satisfactory criminal record check.
- Demonstrate our core values: Safety First, Striving to be The Best, and showing that We Care
- A team player with a positive, can-do attitude
- A professional and responsible approach to problem solving, taking responsibility of discovered issues
- Always show up on time, in uniform, and adhere to the grooming policy

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
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