Heli Ski Guide Manager

**Create Your Experience of a Lifetime**

Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

**Job Benefits**
- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans

**Job Specifications**:

- Expected Pay Range: Salary commensurate with experience
- Shift & Schedule Availability: Full Time October through May
- Skill Level: Advanced

**Guide Manager Responsibilities**:

- Leads early morning weather decision making call
- Participates in go-no-go decisions at meetings and field area selection.
- Oversees risk management in the field in conjunction with Operations Manager and GM
- Lead Guides
- Evening Grouping of Guests in conjunction with Management Team
- Oversees Daily operational planning and risk management in meetings in conjunction with Operations Manager and GM
- Coordination of daily scheduling for all products
- Logistical Planning for all products in conjunction with Management Team
- Planning and Execution of Guide Training and Office Staff Education in conjunction with Management Team
- Planning and execution of continuous training through season
- Monitors helicopter flying times and expenses to make sure they are kept within guidelines.
- Emergency Rescue Plan: ensures we are prepared to a reasonable standard to rescue staff and guests.
- Generates new ideas and works on special projects that that will improve the functionality of our operation.
- Documentation: accidents and incidents are documented for insurance and educational purposes.
- Supervises staff for in-field guiding and miscellaneous assignments. Maintains a positive working environment and runs meetings as required
- Avalanche forecasting: ensures data is presented, maintained, preserved and that the information remains available to staff as required.
- Communications: ensures a proper flow of communication is maintained between guides, clients, helicopters and the base.
- Employee experience: takes responsibility and ownership of the relationship between operations staff and management.
- Worker safety: employment is conducted within Work Safe BC standards and worker injuries are reported as required.
- Other Duties as assigned

**Lead Guiding Responsibilities**:

- Briefs other guides and pilots with the days plan.
- Ensures helicopter has all rescue equipment aboard
- Monitors and coordinates all groups in the field.
- Meets and greets our guests in a friendly and professional manner
- Conducts training for our guests to industry standards: transceiver orientation;
- Helicopter orientation; field procedures.
- Drives passengers to various locations in commercial vans and buses.
- Delivers a backcountry skiing product
- Guides clients away from mountain and helicopter hazards.
- Provide excellent customer care and service
- Ensures guiding is considerate to other groups to maintain a good pace during the day.
- Maintains a state of readiness to respond to field emergencies.
- Analyses the snowpack for instabilities and gathers and shares field observations.
- Coordinates lunch for our clients. Leads mid-day meetings.
- Records and communicates extra runs skied
- Communicates customer service issues with the store staff as required.
- Attends company meetings as required
- Uses the helicopter efficiently respecting company standards
- Completes company and industry field documentation daily.

**Job Qualifications**:

- CSGA Level 3, ACMG Ski Guide or IFMGA Mountain Guide with over 75 days guiding under mentorship.
- Meet’s CPD requirements as per guiding certification
- Professional member of CAA
- 80 hour first aid certification, current
- AED Certification
- Current BC Class 4 DL. Clean driving record.
- Ten years of operational heli ski experience
- Experience in a leadership role more than 5 years
- Experience managing and scheduling