Supervisor, Arena Conversions

**Powered by Passion. United by Purpose. Build for Impact.**

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

As a valuable member of the West Campus Conversions Team at MLSE, you will be responsible for delivering championship service throughout the organization. Under the direction of the Senior Manager and Assistant Manager, you will be expected to perform routine duties and complete tasks associated with the day-to-day activities of the Conversion Department within Building Operations at Scotiabank Arena and the company as a whole. We are leaders, innovators, creative thinkers, and problem solvers with a passion for sports, entertainment, media, and live events.

Check out this link for a video of the amazing work that our Scotiabank Arena Conversions team does to transform the arena.

Position: Part-time
- Oversee arena conversions and event operations for the department, including but not limited to managing unionized staff task lists, hosting shift briefings, and responding to facility labor requests.
- Learning and understanding detail-oriented manual labor procedures in a fast-paced work environment.
- Assist with overseeing third-party vendors, long-term planning, shipping logistics, and human resource activities.
- Support and coordinate scheduled required training for all Conversions staff, including but not limited to forklift, stage building, safe work, and behavioral best practices.
- Direct supervision of up to 30 conversion staff at one time, ensuring all tasks are completed, meeting high standards, and within strict time frames.
- Appraising the performance of unionized staff, while rewarding, and addressing complaints. Conflict resolution where required.
- Assist with the inventory management process, which includes but is not limited to furniture, fixtures, and equipment
- Coordinate and communicate with other department supervisors to ensure operational support for real-time fan and venue issues with a focus on health and safety and the well-being of fans and employees.
- Key contributor in implementing standard operating procedures focused on the long-term success of the venues and the well-being of mechanical equipment.
- Monitor, create, and close work orders on the internal work order management software.
- Oversee the installation and dismantling of various conversion equipment, including but not limited to: installation of hockey boards, glass, safety nets, concert staging and chairs, seating, ice-decking, and hardwood basketball court flooring, and more.
- Collaborate with event managers in setting up and tearing down conference rooms, catering, premium spaces, and dressing rooms before and after events.
- Continuously review departmental needs and recommend repairs, maintenance, and special projects.
- Provide detailed shift reports and comprehensive breakdowns for major arena events and conversions.

**Qualifications**
- Proven supervisory experience in Production/General labour/Event coordinating or equivalent combination of education and experience, within a large multi-purpose arena, convention centre, or operation.
- Ability to work weekdays, weekends, and holidays is required, though we do respect a work-life balance.
- This role will require you to work a variety of shift times, including days, afternoons, and nights. This role will be prim