Supervisor, Arena Conversions

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world‑class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca‑Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities and we’re just getting started. One MLSE is a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. Job Description As a valuable member of the West Campus Conversions Team at MLSE, you will be responsible for delivering championship service throughout the organization. Oversee arena conversions and event operations for the department, including but not limited to managing unionized staff task lists, hosting shift briefings, and responding to facility labor requests. Learning and understanding detail‑oriented manual labor procedures in a fast‑paced work environment. Assist with overseeing third‑party vendors, long‑term planning, shipping logistics, and human resource activities. Support and coordinate scheduled required training for all Conversions staff, including forklift, stage building, safe work, and behavioral best practices. Direct supervision of up to 30 conversion staff at one time, ensuring all tasks are completed, meeting high standards, and within strict time frames. Appraise the performance of unionized staff, while rewarding, and addressing complaints. Conflict resolution where required. Assist with the inventory management process, including furniture, fixtures, and equipment. Coordinate and communicate with other department supervisors to ensure operational support for real‑time fan and venue issues with a focus on health and safety and the well‑being of fans and employees. Key contributor in implementing standard operating procedures focused on the long‑term success of the venues and the well‑being of mechanical equipment. Monitor, create, and close work orders on the internal work order management software. Oversee the installation and dismantling of various conversion equipment, including hockey boards, glass, safety nets, concert staging and chairs, seating, ice‑decking, and hardwood basketball court flooring, and more. Collaborate with event managers in setting up and tearing down conference rooms, catering, premium spaces, and dressing rooms before and after events. Continuously review departmental needs and recommend repairs, maintenance, and special projects. Provide detailed shift reports and comprehensive breakdowns for major arena events and conversions. Qualifications Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application. Proven supervisory experience in Production/General labour/Event coordinating or equivalent combination of education and experience within a large multi‑purpose arena, convention centre, or operation. Ability to work weekdays, weekends, and holidays is required, though we do respect a work‑life balance. This role will require you to work a variety of shift times, including days, afternoons, and nights. This role will be primarily overnights. Strong demonstrated leadership experience. Experience in planning, overseeing, and executing events. Experience supervising in a unionized environment and weighing decisions with consideration to a collective bargaining agreement and the Employment Standards Act. Ability to multitask and handle several projects at one time, both individually and within a team. Ability to meet tight deadlines and make sound decisions while working under pressure. Strong organizational skills with impeccable attention to detail and the ability to prioritize work activities effectively and use time efficiently. Possess a professional demeanor and the ability to interact effectively with all levels of the organization and external contacts. Advanced knowledge of Microsoft Office (including SharePoint, OneDrive, Word, Excel, PowerPoint, and Outlook). Apply By October 17th, 2025 Contact & EEO Statement At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered. #J-18808-Ljbffr