Sales Support Specialist

1 week ago

Kingston, Canada EZSTAK & OPS Public Safety Full time

**Summary**:
The sales support specialist will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives.

**Job Roles and Responsibilities**:

- Managing the correspondence between the sales team and their clients.
- Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system for projects/products.
- Resolving issues and handling customer complaints on behalf of the sales team.
- Ordering new materials for the sales staff, as needed.
- Providing pricing assistance and fulfilling any pricing inquiries as needed.
- Assisting sales team with calling, scheduling appointments and following up with customers to ensure they are on track to meet quotas.
- Assisting Sales Team with proposals or sales presentations as required.

**Core Competencies**
- Attention to detail.
- Ability to work in a fast-paced environment with strong interpersonal skills.
- Excellent oral and written communication skills.
- Ability to work as an independent contributon and as part of a team.
- Organizational and time management skills.
- Interpersonal skills to build strong and lasting relationships.
- Clear Communicator.
- Problem solving and conflict resolution skills

**Position Requirements**:

- High school diploma or GED.
- An associates or bachelor’s degree preferred.
- 3 years previous experience is sales administration, or a similar role.
- Exceptional interpersonal and customer service skills.
- Computer savvy.
- Knowledge of administrative record keeping.
- Hands on experience with CRM software.
- Familiarity with sales reports and sales records.
- Proficiency with mail, word processing and spreadsheet software.
- Excellent written and verbal communication.
- Ability to multitask.
- Ability to work under strict deadlines.

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kingston, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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