Customer Support Specialist
2 weeks ago
Canada, KingstonToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
Lonza’s Kingston site is part of our Personalized Medicine business unit which aims to make cell and gene therapies accessible to all patients. Specifically, our team develops and distributes the Cocoon® Platform which addresses challenges in cell therapy manufacturing as a functionally closed, automated, and scalable solution for personalized therapy manufacturing. We are a team with a great mission, a high level of excitement and resources to accomplish our goals
Learn more here.
Cocoon® Platform | Cell Therapy Manufacturing | Lonza
As a Customer Support Specialist, you will provide support to customer facing teams and clients throughout the sales process. The goal is to centralize activities and customer functions, streamline, develop and improve processes, and increase customer satisfaction.
The roles is based onsite in Kingston ON, with flexibility to work from home from time to time.
**Key responsibilities**:
- Effectively communicate and collaborate with internal and external customers
- Process quotes and provide Purchase Order confirmations
- Manage customer requests, confirm shipment details, track assets and process returns
- Schedule service calls
- Identify need for new processes and systems to support needs of growing business
- Maintain customer records in Sales Force or other management system
- Utilize systems to efficiently handle customer issues and assist with Sales Operations analytics
- Other customer related tasks as needed
**Key requirements**:
- Customer Support experience in a related field
- Bachelor’s Degree
- Six Sigma Yellow belt a strong plus
- Strong communication skills
- Build and maintain good working relationships with internal teams and customers
- Ability to prioritize urgent and time sensitive tasks and work across global time zones
- Comfort with measurement tools
- Attention to detail
- Experience with an ERP platform such as SAP, a strong plus
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
**Reference: R51663**:
-
Customer Support Specialist
21 hours ago
Kingston, Ontario, Canada Tribute Technology Full time $40,000 - $80,000 per yearTribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...
-
Customer Support Specialist
2 weeks ago
Kingston, Ontario, Canada Tribute Technology Full time $40,000 - $70,000 per yearABOUT ADPERFECT AND TRIBUTE TECHNOLOGY:AdPerfect is an established best-in-class technology company and solutions provider and part of Tribute Technology. Our customers include some of the largest and most prominent media brands in the world, spanning four continents and reaching millions of users every day. Our mission is to make meaningful connections...
-
Customer Support Specialist
2 weeks ago
Kingston, Ontario, Canada Tribute Technology Full time $40,000 - $80,000 per yearABOUT ADPERFECT AND TRIBUTE TECHNOLOGY: AdPerfect is an established best-in-class technology company and solutions provider and part of Tribute Technology. Our customers include some of the largest and most prominent media brands in the world, spanning four continents and reaching millions of users every day. Our mission is to make meaningful connections...
-
Customer Support Specialist
1 week ago
Kingston, Canada Tribute Technology Full timeTribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...
-
Sales Support Specialist
2 weeks ago
Kingston, Canada EZSTAK & OPS Public Safety Full time**Summary**: The sales support specialist will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives. **Job Roles and Responsibilities**: - Managing the correspondence between the sales team and their clients. - Performing data entry tasks for sales figures, metrics, and...
-
Data Entry Specialist/customer Service
2 weeks ago
Kingston, Canada Nettoyage DPF Montreal Inc. Full time**Job Overview**: As a Data Entry Specialist/Customer Service representative at our diesel engine repair service, you will be responsible for accurately entering data into our systems and providing exceptional customer service. **Responsibilities**: Data Entry: - Accurately enter information from repair orders into the system, including customer details,...
-
Decision Support Specialist
24 hours ago
Kingston, Canada Kingston Community Health Centres Full time**Title** **Decision Support Specialist Reports to CEO Position Type Full Time 13 month contract (35 hours/week) Location Kingston Start Date As soon as possible Salary $62,335.00 - $73,327.80, annually **Position Summary** Under the direction of the CEO, the Decision Support Specialist is responsible for developing, implementing and delivering...
-
Service Support Specialist
7 days ago
Kingston, Canada Queen's University Full timeService Support Specialist About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering &...
-
Technical Support Specialist
5 days ago
Kingston, Canada Queen's University Full timeAbout Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation,...
-
Book Keeper
2 weeks ago
Kingston, Canada Greenshield Pest Control Inc Full time**Who Are We?** The leader in Pest and Wildlife Management in Eastern Ontario. Greenshield Pest Control Inc is a family owned and operated company based in Kingston, Ontario. We specialize in Pest Control, Bird & Wildlife control, Vegetation Management and Bedbug control services. Greenshield Pest Control provides these specialized services to residential,...
