Dh-crc Agent

**Position Summary**

**Reservations Agent Duties and Responsibilities**
- Answer phones and assist customers in making, altering, or canceling reservations
- Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
- Answer questions regarding rooms, rates, facilities, activities, dining, and events
- Accurately record customer information and charge credit cards upon successful reservations
- Work with other departments to ensure accuracy of information and troubleshoot as necessary to ensure positive guest experiences

**Reservations Agent Requirements and Qualifications**
- High school diploma or GED certificate
- Excellent phone etiquette and verbal communication skills
- Attention to detail and the ability to resolve guest issues
- Experience in a hotel or related field preferred

**Visa Requirements**: Must be eligible to work in Canada
- _The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements._