Dh-guest Service Agents

1 week ago

Huntsville, Canada Deerhurst Resort - Huntsville Full time

**Position Summary**

The Guest Services Agents provide exceptional customer service, managing guest check in and check outs, and handling a variety of inquiries and requests for our guests, homeowners, and hosts alike. They are the primary contact for our guests, and handle a variety of tasks related to guest satisfaction, and customer service.

**Duties and Responsibilities**:
- Welcomes and greets guests, team members, and homeowners alike- Checking in, and Checking out guests in an informative, and efficient manner- Attends to any guest complaint to ensure the guest needs are met, and follow up is completed- Ensures correct payment is completed at check in, and check out-
- Responds to Emergency situations- Answers all guest inquiries/questions with as much detail as possible- Completes Daily Paperwork, and balancing payments at the end of each shift- Promotes, and uses internal booking computer systems to book Deerhurst Resort Restaurants, and Activities to increase resort revenues- All other duties as assigned

**Skills, Abilities and Attributes**:
Able to work with others, and also independently- Able to take initiative within given guidelines- Respond promptly and effectively to guest, and owner inquiries, requests, and concerns, ensuring resolution and guest satisfaction.- Pays precise attention to detail, order and cleanliness- Has effective communication skills (verbal, listening, writing)- Has professional phone manner- Able to maintain composure and objectivity while dealing with difficult situations- Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary- Able to evaluate and select among alternative courses of action quickly and accurately- Is flexible with their schedule, able to work long hours, shift work, overnights, weekends and holidays as business levels require- Previous guest service experience in a hospitality setting preferred- Excellent communication, organizational, interpersonal, and multitasking skills

**Education and Experience**:
- Bachelor’s degree in Hotel Management, Hospitality, or related field preferred- A passion for providing an exceptional experience for our guests, hosts, and homeowners- Experience with Opera Cloud PMS is an asset- Strong Skill level with Microsoft Office Suite of products, particularly Excel

Visa Requirements: Must be eligible to work in Canada.

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