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Banquet Captain

2 weeks ago

Ottawa, Canada InnVest Hotels-Ottawa Marriott Hotel Full time

**THE OPPORTUNITY**:
BANQUET CAPTAIN (PART-TIME)

REPORTS TO BANQUET MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**GENERAL SUMMARY**:Responsible for assisting with the day-to-day operations of the Banquet Department. Coordination of Hosts to execute their duties while providing excellent service to the internal & external guests. Improve and exceed the department’s revenues by up-selling to clients. Improve productivity, performance, communication, motivation, and guest service with co-workers and team members.

**JOB DESCRIPTION**:

- Provide personal attention to guests/clients and ensure that each experience is legendary.
- Welcome guests/clients at the beginning of each function, introduce yourself, and update any changes or requirements to appropriate departments.
- Review EO’s and assign duties to the Porter, Servers and Bartenders.
- Issue bar beverage inventory at the beginning of the event and take a detailed inventory of products returned at the end of the event.
- Being visible and available on the various meeting space floors at all times to answer and respond to clients requests and questions.
- Ensure Red Coat Program standards of service delivery at all times.
- Supervise and coordinate service for client functions.
- Assist/participate in pre-con meetings and other required meetings prior to the client events.
- Attend departmental meetings.
- Direct and follow up on daily task schedule for all Banquet Hosts.
- Maximize efficiency through the preparation and planning of each Banquet function.
- Assist with room set-ups and appearance, ensuring they are properly set-up, clean and ready for the next function.
- Perform regular inventory of Banquet equipment.
- Ensure all Banquet areas are properly locked, lights turned off and secured before leaving premises.
- Report required repairs of equipment/room to the maintenance department.
- Promote teamwork by assisting others and always be willing to lend a hand.
- Assist with departmental training of Hosts and new hires.
- Promote a safe work environment and reinforce all Health & Safety policies and procedures.
- Be in full uniform, meeting all grooming standards and on the floor no later than the scheduled time.
- Adhere to all division and local standard policies and procedures.
- Perform all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction.
- Maintain a cooperative, team-like attitude in working with supervisors and fellow Hosts (both within the department and in other hotel departments), to help achieve our common goals of maximizing guest satisfaction and profit margins.
- Maintain a positive attitude toward the hotel and the job being performed.

**JOB SPECIFICATIONS**:
**_Education/Experience: _**

Ø College degree in Hotel Restaurant Management with a minimum of 1 year experience as a Banquet Captain or in similar capacity preferred.

Ø Minimum of 1 year supervisory experience in Banquets or similar environment.

Ø Previous serving experience in Banquets or similar capacity a definite asset.

Ø Bilingualism (English & French) a definite asset.

Ø Excellent computer skills; knowledge of CI/TY and Micros a definite asset.

**_Complexity/Analysis: _**

Ø Excellent interpersonal and communication skills.

Ø Energetic, motivated, team player with strong leadership skills.

Ø Able to work in a fast paced environment, multi-task and meet tight deadlines.

Ø Excellent organizational skills and attention to detail.

Ø Must be available to work various sh