Online Chat Representative

2 weeks ago


Edmonton, Canada iDrive Canada Full time

Job Overview:
We are seeking a dynamic Online Chat Representative to join our team. As an Online Chat Representative, you will engage with customers through online chat platforms and phone conversations to provide assistance, answer inquiries, and enhance customer satisfaction.

**Responsibilities**:

- Respond promptly to customer inquiries via online chat and phone calls
- Provide accurate information regarding products or services
- Perform data entry tasks accurately and efficiently
- Maintain a high level of professionalism and customer service at all times

**Experience**:

- Proficient in English with excellent written communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Familiarity with phone etiquette and customer service principles
- Experience in sales or upselling techniques is advantageous
- Strong data entry skills with attention to detail
- Multilingual capabilities are beneficial for engaging diverse customer bases

Join our team as an Online Chat Representative and be part of a dynamic environment where your communication skills and customer service expertise will shine

**Job Type**: Part-time

Pay: From $15.00 per hour

Expected hours: 12 - 18 per week

Additional pay:

- Bonus pay

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
- sales: 1 year (preferred)

Work Location: In person



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