Air Export Cargo Agent

19 hours ago

Mississauga, Canada NIPPON EXPRESS CANADA Full time

**JOB SUMMARY**

The Air Export Cargo Agent is to manage day-to-day transactions for air export deliveries. They are expected to execute accurate documentation, secure bookings with appropriate airlines, ensure compliance in all facets of the tendering process, including but not limited to dangerous goods requirements, and utilize required software programs to submit shipments for movement. They must also facilitate all communications in a timely manner to airlines, global partners and customers.

**DUTIES AND RESPONSIBILITIES**
- Process air exports for various customers
- Coordinate with trucking companies for pick up of cargo from shipper
- Prepare Check in sheets and assign HAWB numbers for shipments
- Coordinate with shippers for all required documents (e.g. Commercial Invoice, Export Declaration, Export Permits etc.)
- Process shipment using Nippon Express AS 400 system
- Coordination with shippers, airlines, Nippon Express warehouse personnel as well as any Nippon Express overseas offices involved in any aspects related to air exports shipments
- Prepare HAWBs and MAWBs using our AS400 system
- Prepare customer invoices
- Prepare air export quotations
- Maintain company standards and procedures
- Follow company policies regarding handling of air cargo
- Notify warehouse personnel of any scheduled pick up from outside carriers
- Various other tasks as may be required

**QUALIFICATIONS/COMPETENCIES**
- Prior knowledge and experience in the freight forwarding industry, specifically handling air cargo
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Strong communication skills, both written and verbal
- Knowledge of basic procedures relating to exporting and importing goods from and to Canada
- Strong time management; able to prioritize tasks
- Strong problem solving skills
- Ability to remain calm in stressful situations, work under pressure and meet deadlines
- Strong customer service skills
- Basic knowledge of Microsoft Office products, including Excel and Word

**EDUCATION/CERTIFICATIONS**
- High school diploma
- IATA/ICAO Dangerous Goods certification (an asset)
- ACR (Authorized Cargo Representative) certificate (an asset)

**_
Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation._

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