HR Services Manager North America

**Join Our Purpose - Feeding the Future**

Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines**:Skretting **is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. **Trouw Nutrition **specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.

**Are You the HR Maestro We’re Searching For?**

**Join Our Team as an HR Services Manager and Propel Your Career to New Heights**

Are you a dynamic leader with a passion for optimizing HR operations and delivering exceptional service? Do you thrive in a fast-paced environment where your expertise can make a significant impact? If so, we want you to join our team in the Guelph, ON area, as an **HR Services Manager**

**YOUR MISSION**

As our **HR Services Manager**, you'll be at the forefront of transforming our HR service delivery across North America. You'll lead a talented team, drive process improvements, and ensure we provide top-notch HR services to our employees. This role offers the opportunity to shape the future of our HR operations, with a focus on efficiency, quality, and employee satisfaction.

**Leadership and Management**:

- Lead and manage the HR service delivery team, including HR coordinators, administrators, and support staff.
- Develop and execute a roadmap for service delivery quality, anticipating changes in both internal and external environments.
- Develop a strong team. Provide guidance, training, and development opportunities for your team. Celebrate successes

**HR Operations**:

- Be a CHAMPION of the service model at every turn.
- Oversee day-to-day HR operations, including employee inquiries, HR data management, and policy compliance.
- Ensure accurate and timely processing of payroll, benefits administration, and other HR transactions.
- Implement and maintain HR systems and technologies to enhance efficiency.

**Service Delivery**:

- Develop and manage HR service level agreements (SLAs) to ensure timely and high-quality HR service delivery.
- Monitor and report on key HR metrics and performance indicators.
- Address and resolve complex employee relations issues fairly and consistently.

**Process Improvement**:

- Identify opportunities for process improvement and efficiency in HR service delivery.
- Lead projects to streamline HR processes, reduce costs, and enhance service quality.
- Stay updated on HR best practices and industry trends to implement innovative HR solutions.

**Compliance and Risk Management**:

- Ensure compliance with local, state, and federal employment laws and regulations.
- Manage HR audits and compliance reviews to ensure all HR activities align with regulatory requirements.
- Develop and implement risk mitigation strategies related to HR operations.

**Employee Engagement**:

- Foster a positive employee experience through effective HR services and support.
- Collaborate with other HR functions to support employee engagement initiatives and organizational culture.
- Conduct employee surveys and feedback sessions to identify areas for improvement in HR services.

**Communication and Collaboration**:

- Serve as a key point of contact for HR service-related inquiries from employees and management.
- Collaborate with other HR teams, such as talent acquisition, learning and development, and compensation and benefits, to provide integrated HR solutions.
- Communicate HR policies, procedures, and updates effectively to the organization.

**WHAT WE’RE LOOKING FOR**
- 8-10 years of relevant HR experience, with 3-5 years in a service center or HR transactional role.
- Managerial and coaching experience.
- Strong knowledge of HR processes, help desk technology, and payroll processing.
- Excellent written and verbal communication skills in English; French or Spanish is an asset.

**Skills**
- Strategic and tactical thinking capabilities.
- Results-oriented with strong problem-solving and project management skills.
- Commitment to service excellence and data-driven decision-making.
- Exceptional problem analysis, judgment, and attention to detail.

**Ready to Make a Difference?**

If you're ready to take your HR career to the next level and lead a team dedicated to excellence we want to hear your story Join us in delivering best-in-class HR services and driving organizational success.

**WE TAKE CARE OF OUR TEAM **through our commitment to continuous learning, supportive team and an attractive total compensation package that includes a bonus, competitive health package and retirement benefits

Be part of our sustainable mission with opportunities to grow within Nutreco, Trouw Nutrition and the broader SHV group.

Embrace our culture of diversity and inclusion, where we respect and value everyone.
- Our corporate values FEED your career: Passion | Inclusivity | Integrity | Tru