Member Reception Agent

18 hours ago


Montréal, Canada Desjardins Full time

The work mode arrangement for the position is full-time on site.

The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group's service offer to members and customers. More specifically, you will be required to:

- Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience
- Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction
- Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities
- When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs
- As needed, schedule appointments following the process established by the caisse
- As required and on an ad hoc basis, answer and route phone calls and collect and provide general information.

**What we offer**
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment

**What you bring to the table**
- High school diplomas in a related field
- A minimum of two years of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Knowledge of all counter and convenience products and services
- Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
- Knowledge of security measures, legal framework and internal controls
- Understanding of the philosophy and fundamentals of financial services cooperatives
- Knowledge of reception procedure
- Knowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)
- Knowledge of service standards

Communicates effectively, Interpersonal Savvy, Situational adaptability

Curious about Desjardins ? Click here

LI-Onsite

**Trade Union (If applicable)**

CAISSE DE L'ÎLE-DES-SOEURS (VERDUN) (30240 / Conv_Col_00084) (2019-10-21 - )
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

**Job Family**

Member/client sales and service (FG)
**Unposting Date**

2025-06-24


  • Reception Agent

    1 week ago


    Montréal, QC, Canada HOTEL10 Montréal Full time

    **Work place**:10 Sherbrooke St W, Montréal, Québec H2X 4C9 **Status**: Full-time **Salary**: 25.07$ per hour Established in a building that is both mythical and contemporary, HOTEL10 is an absolutely unique boutique hotel that will make you discover and experience Montreal culture in all its forms. Located on Sherbrooke Street at the corner of...

  • Reception Agent

    18 hours ago


    Montréal, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...


  • Montréal, Canada M-Montreal Hostel Full time

    The M Montreal is looking for their next superstar team member to fill the position of a Part-Time Night Reception & Interventions Officer. If the idea of working in a young, social and dynamic hostel providing amazing travel experiences to guests from all around the world excites you, then read on! **A little about the role**: Title: Night Reception and...


  • Montréal, Canada Innovaderm Research Full time

    **Administrative Agent** **** The Administrative Agent mainly takes part in the management of reception and provide administrative support for the whole organization. **This role will be perfect for you if**: - You have an interest in clinical research and administration - You are detail oriented - You want to work in a collaborative...


  • Montréal, Canada SOCAN - Society of Composers, Authors and Music Publishers of Canada Full time

    Music. People. Connected Member Service Agent **POSITION TITLE**: Member Service Agent **REPORTS TO**: Team Lead, Member Services **DEPARTMENT**: Membership - Member Services **LOCATION**: Toronto / Montreal **LANGUAGE**: English, Bilingual in English and French preferred **DIRECT REPORTS**: N/A COMPANY SOCAN is a not-for-profit copyright collective...


  • Montréal, Canada International Air Transport Association (IATA) Full time

    Employment Type: Internship Contract Duration: 6 months Description Reporting to the Manager, Administration the incumbent will provide the administrative services for reception and conference center, including processing telephone calls, conference room reservations and food and beverage orders. He/she must be resourceful, able to multi-task, and people,...

  • Front Desk Agent

    15 hours ago


    Montréal, Canada Hotel Econo Lodge Centre Ville de Montreal Full time

    Looking for a Front Desk Agent for a hotel reception. We can teach you the skills required. Need to be motivated and organized. Speak both English and French fluently. **Job Types**: Full-time, Part-time **Salary**: $14.25-$16.00 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Montréal, QC: reliably commute or plan to relocate before...


  • Montréal, Canada Gym St-Henri Full time

    Nous recherchons un nouveau membre pour notre équipe de reception ! Voici les tâches que vous aurez à réaliser quotidiennement - Ouvrir et fermer le gym - Accueillir les membres - Maintenir le gym rangé - Répondre au question des membres - Gérer le bar du gym Vous bénéficierez de l'accès au gym gratuitement. Qualité souhaitée: - Avenant.e,...


  • Montréal, Canada International Air Transport Association (IATA) Full time

    Employment Type: Internship Contract Duration: 6 months Why you will love working here At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive. - **Our Values**are not just words on a page - they are the energy behind everything we do**:ONE IATA** - We collaborate across teams,...


  • Montréal, Canada SOCAN - Society of Composers, Authors and Music Publishers of Canada Full time

    **LOCATION**: Temporarily Remote (i.e., Toronto, Montréal, Vancouver) OUR STORY SOCAN is Canada’s largest member-based rights management organization. We serve and champion more than 175,000 music creators, publishers and visual artists, advocate for them, and protect their rights. We do this by using and building state-of-the art technology that...