Reception Agent

**Work place**:10 Sherbrooke St W, Montréal, Québec H2X 4C9

**Status**: Full-time

**Salary**: 25.07$ per hour

Established in a building that is both mythical and contemporary, HOTEL10 is an absolutely unique boutique hotel that will make you discover and experience Montreal culture in all its forms. Located on Sherbrooke Street at the corner of Saint-Laurent Boulevard, HOTEL10 is at the heart of the action and a stone's throw from the Quartier des Spectacles. Accessible by public transport, the job opportunities in the young and professional team of the HOTEL10 are extraordinary.

**Benefits**:

- Workplace accessible by public transit;
- 10 vacation days per year;
- 6 personal days per year;
- Reduced rates at Tidan hotels;
- Opportunities for professional development and career advancement within Tidan;
- Referral program ;
Reporting to the Lodging Manager and Front Desk Supervisor, the Front Desk Agent takes reservations by telephone and online, greets customers, informs them of the services offered inside the establishment, ensures the accuracy of accounting transactions in the computer system and collects the necessary payments. The agent's role also includes informing customers about Montreal's various tourist attractions. The employee may be called upon to train colleagues and attend training sessions.
- Handle guest arrivals and departures, complying with the administrative formalities required by the hotel;
- Inform guests about the services offered in our establishment, as well as the cultural, gastronomic and other activities on offer in the city or region;
- Respond effectively to all incoming calls at reception: promote services and room types to optimize sales, and transfer calls to the various departments (sales, restaurant, etc.);
- Take direct reservations and check reservations from the various platforms;
Comply with hotel standards, norms and procedures;
- Coordinate hotel availability in collaboration with the housekeeping department;
- Manage a reception cash fund;
- Any other related duties.

**Skills**:

- DEP in hotel reception or experience in hotel reception (minimum one year)
- Computer skills and knowledge of Hotello (an asset)
- Excellent command of French and English
- Excellent communication skills and a talent for customer service
- Good knowledge of Montreal tourist attractions
- Well-groomed presentation
- Demonstrate patience, thoroughness, interpersonal skills and discretion
- Ability to multi-task while providing excellent customer service.
- Flexible hours - available during the day, evenings and weekends

**Language**: Bilingualism (French-English) is required for this position, as we serve an international clientele.

**_ Who are we:_**

**_ Why join our team:_**
- Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more._
- We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges, and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you._