Infrastructure Operations Supervisor

Company Description

Technicolor Creative Studios is a creative technology company providing world-class production expertise driven by one purpose: The realization of ambitious and extraordinary ideas. Home to a network of award-winning studios, MPC, The Mill, Mikros Animation and **Technicolor Games**, we inspire creative companies across the world to produce their most iconic work.

Our global teams of artists and technologists partner with the creative community across film, television, animation, gaming, brand experience and advertising to bring the universal art of storytelling to audiences everywhere.

**Technicolor Games** continues this legacy by having helped create such works as the well-known _Call of Duty, Rainbow Six, and FIF_A series of games. We must remain at the forefront of technology. Our next generation of game artists, engineers, designers, and project professionals will help us make dreams become a reality.

**Technicolor Games **offers a fun, creative, and rewarding environment with excellent compensation and a full range of benefits. Come play on our team. It will be epic

Creatively and technologically speaking, no one beats the **Technicolor Games** team when it comes to creating and delivering high-end content and immersive experiences with our partners in the gaming industry.

**Technicolor Games** is the arm of our group that focuses on the creative needs for the gaming industry. We’ve collaborated with many of the top game developers in the world and our work can be seen in many of the most regarded games out there

**Job Description**:
This role reports to the Infrastructure Operations Lead, Montreal. We seek to appoint an **Infrastructure Operations Supervisor **to manage the local site and lead a team of Systems Engineers, handling team management duties such as:

- Project Management
- Task Triage
- Asset Management
- Mentorship
- Jira Management
- Escalations
- Code review

This is a varied role that includes liaising within our Global Technology group, managers, and other visual effects departments. It is important applicants are resilient, proactive and know how to work cohesively as part of the bigger picture. If you like the idea of leading a group of highly motivated technology specialists and running a very busy department, we want to hear from you.

This role is ideal for people interested in a managerial role within technology

**Responsibilities**
- Manage day-to-day site’s operations
- Supervising a team of systems administrators and support system operations
- Mentoring and coaching junior/mid systems administrators
- Creating documentation and leading training
- Ticket triage - dispatching and prioritizing tickets from ticket-tracking system
- Keeping track of and managing assets inventory for Software & Systems Departments, and Expiry Calendar
- Coordinating, creating, and executing transfer plans with department managers and systems administrators
- Maintaining a communication rapport with vendors and tracking items to ensure they were properly received and recorded
- Facilitating information flow across teams, departments, and projects
- Scheduling project tasks and coordinating their dependencies

**Qualifications**:

- Prior experience in a systems administration or devops role, with prior leadership experience strongly preferred
- Experience within a deadline driven environment
- Strong Project Management and Scheduling skills
- Clear confident communicator
- Organized and focused
- A strong commitment to service, quality, and reliability
- A personable nature who knows how to be upbeat and motivate teams in times of delivery
- Experience in delivering technology projects
- Gaming industry experience is preferred but not essential

Additional Information

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**TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER**
Technicolor complies and prohibits against discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state/provincial or local law.

All your information will be kept confidential according to EEO guidelines.