Front Desk Receptionist

2 days ago

Edmonton, Canada Four Points by Sheraton Edmonton South Full time

**About Us**At Four Points by Sheraton Edmonton South, part of the Marriott International family, we take pride in providing exceptional service with genuine hospitality. We’re looking for a friendly, reliable, and professional Front Desk Receptionist to join our team and be the welcoming face of our hotel.If you thrive in a fast-paced environment, enjoy multitasking, and are passionate about guest service, we’d love to meet you.
- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
- Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel with professionalism and courtesy.
- Welcome guests warmly and handle check-ins and check-outs with efficiency and professionalism
- Handle guest inquiries, requests, and issues promptly and effectively, ensuring complete guest satisfaction
- Communicate with housekeeping and maintenance to coordinate room readiness and resolve guest concerns
- Process payments, verify identification, and maintain accurate records
- Maintain a clean, organized, and professional front desk area at all times
- Follow all Marriott and Four Points brand standards, including grooming, service, and operational procedures
- Perform multiple tasks simultaneously and manage priorities effectively during busy periods
- Conduct clerical tasks such as proofreading documents, data entry, and maintaining accurate records of office activities.
- Support administrative functions like proofreading correspondence, managing time-sensitive tasks.
- Uphold excellent phone etiquette at all times while handling inquiries with patience and clarity.
- Collaborate with team members to ensure smooth office operations and contribute to a positive work environment.

**Qualifications**
- Proven experience in an office environment with strong clerical skills; previous reception or administrative experience is highly preferred.
- Previous hotel or customer service experience preferred, but training will be provided
- Strong multitasking skills and ability to stay calm under pressure
- Excellent communication, organization, and problem-solving skills
- Professional appearance and friendly, approachable demeanor
- Strong computer skills (experience with hotel PMS systems such as Lightspeed or Marriott systems is an asset)
- Open availability, including evenings, weekends, and holidays, is required
- A team player with a positive attitude and a commitment to great guest experiences

**What We Offer**
- Competitive hourly wage
- Marriott travel and employee discounts worldwide
- On-site training and career advancement opportunities
- Supportive management team and positive work environment
- Complimentary staff parking and meal discounts

Pay: $16.00-$18.00 per hour

Expected hours: 40 per week

Work Location: In person

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