Team Lead Operations

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

**JOB TITLE**: Team Lead Operations (Stores - For a clothing & accessories client)

**SHIFT**: Thurs - Sun ; 2:00 pm to 12:00 am

RESPONSIBILITIES
- Responsible to perform multiple warehouse tasks including receiving, order picking, replenishment, cycle counts and shipping to support on-time completion of daily tasks, ensuring customer service standards are met.
- Communicates and works with team members to ensure proper movement of materials throughout the warehouse.
- Provides training, motivation and assist team members to carry out tasks and responsibilities in a safe, standardized, and efficient manner.
- Provides peer support for the purpose of on-the-job training of new hires.
- Influences warehouse team members to follow approved warehouse operating procedures for MHE inspections, damages, replenishment, cleanliness, order picking, shipping, receiving and cycle counts escalating to operations supervisor when necessary.
- Plays a leadership role in daily shift briefings ensuring team member concerns are addressed.
- Suggests ideas for continuous improvement and assists with implementation of continuous improvement initiatives.
- Functions as the workflow process and RF Scanner technical expert for team members.
- Ensures RF IT related issues are acted on immediately, including opening IT Track-it and follow-up.
- Supports teamwork by promoting positive two-way communication.
- Assists operations supervisor with monitoring daily productivity and quality goals.
- Completion of Team Lead Daily Shift Report and reviews with the operations supervisor prior to the end of the shift.
- May be required to work multiple shifts during peak business periods or vacation coverage as required to meet customer service levels.
- Oversee the shift in the supervisor’s absence.

EXPERIENCE
- Three (3) years warehouse experience operating material handling equipment (MHE) with a proven track record for safety.
- Previous experience with RF based Warehouse Management System (WMS), preferably Red Prairie.

COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

EDUCATION
- Completion of secondary school diploma preferred or the equivalent in combination of education and experience.
- Willingness to attend and participate in training and development programs as required.
- College diploma in Logistics Management is an asset.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.