Team Lead

2 days ago

Brampton, Canada Ganjika House Full time

**About Us**:
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 10 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.
Reports To
Store Manager
Purpose
The Team Lead embodies the Ganjika House brand and supports their store’s business objectives and all activities. Performing with high integrity, they support and assist in leading all store functions to ensure excellence in Operations, Presentation, Compliance, and People & Culture management. The Team Lead is motivated to make a positive impact in the community and ensuring the store team is trained, educated, and engaged, providing tools for success.

**Responsibilities**:

- Greeting and welcoming guests
- Educate guests on cannabis in a knowledgeable and expedient manner.
- Support with completing all tasks and duties within the store architecture as assigned.
- Adhere to all company training and operational standards and procedures (education, merchandising, COVID-19 risk mitigation and cleanliness, security, checklists etc.)
- Adhere to all legislative requirements of cannabis retailers, including federal, provincial, and municipal legislation.
- Provide leadership to the store team to meet and exceed our guest’s expectations.
- Be open minded and proactive in adopting change and communicating feedback to identify areas of improvement.
- Motivate and inspire colleagues to create a positive store environment.
- Complete tasks as assigned by the Store Manager and assigned Assistant Store Managers.
- Open & close of cash registers and debit/credit machines, balancing cash & making deposits.
- Process sales transactions through POS.

Expectations
- Strong time management and organizational skills.
- Understanding of inventory, record keeping & analytics, and keen attention to detail.
- Self-motivated, exceptional communication and presentation skills.
- Exceptional product knowledge.
- Maintain their Provincial Cannabis Certification.
- Leverages technology, skilled in POS, social media, and MS Office.

Working Environment
- Hours: This position is responsible for guest and colleague experience. This position will be required to be available based on the needs of the business. Evening & Weekends are a key part of operations.
- Typical workday: The Team Lead will be a leader on the floor. A typical day will involve coaching as well as providing guest experience. Most of this time is spent on the floor and on your feet. The Team Lead will serve as Leader on Duty in the absence of the Store Manager and will assume the responsibilities of opening and/or closing the store.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

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