Medical Office Assistant

**Location**:
1801 Dundas Street, Whitby, Ontario, L1N 7C5

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

The Medical Office Assistant supports the needs of the physician/clinic through the provision of all duties related to the functional running of the medical clinic.

**What you’ll do**:

- Handle calls from patient/families, referring physicians with diplomacy, courtesy and efficiency; triage patient calls; creates and updates charts, keeping accurate records of all chart activity when requested.
- Receive patients and welcome them into the clinic
- Liaises with patients/families, physicians and various groups to arrange and confirm clinical and diagnostic appointments, completing appropriate forms/requisitions; books appointments, triages referrals, and handles all arrangements arising from clinical and patient activities.
- Preparation and running of a clinic which includes: pre-billing, preparing charts, entering patient info into an EMR or database, ensuring patients have valid OHIP coverage or 3rd party billing (confirming this upon their arrival), receiving patients in a clinic, accepting payment for non-OHIP covered procedures, and post-clinic, collecting bills to be received
- Assist physicians in the smooth running of the clinic by performing medical duties including height and weight checks, blood sugar checks, blood pressure and heart rate, venipuncture and preparation for samples as well as ensuring the correct paperwork has been prepared.
- Thorough understanding of EMR (where applicable), ensuring quality data input
- Assist physicians and patients/families in filling out forms for insurance, medical forms, Ministry of Health, travel, etc.
- Assist in coverage of various shifts/hours during vacations, illness, workload and training of new staff members, if necessary.
- Encourages atmosphere of knowledgeable, friendly and helpful concern for patients; interacts appropriately with co-workers and other employees to establish good working relations.
- Other duties as assigned

**What you’ll need**:

- Previous experience working in a medical clinic, ideally a family practice clinic (minimum 1 year)
- Phlebotomy (venipuncture) course mandatory
- Outstanding customer service skills & ability to consistently produce positive interactions with patients
- Proficient in outlook with the ability to become proficient working with an Electronic Medical Record (EMR)
- Excellent phone and in-person demeanor and friendly, emphatic personality
- Excellent verbal and written communication skills
- Good multi-tasker
- Highly organized, detailed-oriented with strong people skills
- Ability to work well as a team as well as mínimal supervision

**Work Hours**:
Flex schedule - day, weekends and evenings

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy _.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.