Auto Claims Representative

2 weeks ago

Montréal, Canada Definity Full time

Job ID : 6438
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Montreal, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

**What can you expect in this role**?
- Report to the Team Leader and will be responsible for investigating and settling first-party automobile
- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
- Manage auto telephone claims until resolution
- Fully explain the claim process to all customers in a way they’ll easily understand
- Confirm whether claims are covered under a customer’s policy
- Ensure all claims are promptly investigated
- Work with the customer and preferred vendors to determine the best way to resolve the claim
- Maintain detailed file records by entering pertinent data into the appropriate systems
- Process claims payments within your authority level
- Initiate salvage and subrogation procedures on assigned claims
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
- Achieve and maintain a file disposition rate of 100% on a monthly basis

**What do you bring to the role?**
- Minimum high school diploma required
- Personal and commercial insurance license (5a) mandatory
- Experience handling automobile with a good understanding of terminology and auto policies
- Previous customer service is a definite asset
- Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
- Professional, friendly and courteous to customers
- Able to thrive under pressure and remain calm
- Excellent written and verbal communication skills
- Bilingualism is required

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid

  • Representative, Auto Claims

    1 week ago

    Montréal, Canada Definity Financial Corporation Full time

    Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace...

  • Auto Claims Adjuster

    2 weeks ago

    Montréal, Canada Aviva Canada Full time

    **Cet affichage d'emploi est disponible en français, consultez le R-149993 sur notre site carrière** Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We have incredible opportunities at Canada’s leading property and casualty...

  • Associate Claims Adjuster, Auto

    1 week ago

    Montréal, Canada Northbridge Financial Corporation Full time

    We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of...

  • Claims Settlement Administrator

    2 weeks ago

    Montréal, Canada Auto Shield Canada Full time

    **Claims/Warranty Settlement Administrator** **Directly reports to** Manager of Claims **PURPOSE AND ACCOUNTABILITY** Auto Shield Canada is a leading protection program provider, third-party claims administrator, and a part of an interrelated group of specialty insurance firms - all focused on creating consumer certainty. Fundamentally, we believe that...

  • Bilingual Claims Specialist

    2 weeks ago

    Montréal, Canada Zurich Insurance Full time

    The Opportunity - Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. - If you are AMF licensed and have experience handling first party...

  • Claims Manager, Auto Pd

    2 weeks ago

    Montréal, QC, Canada Echelon Insurance Full time

    **About Us** Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...

  • Claims Specialist

    4 days ago

    Montréal, Canada Zurich Insurance Full time

    The Opportunity- - Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.- - If you have experience in Auto claims, and are looking for a new...

  • Sales Representative

    1 week ago

    Montréal, Canada Altrom Auto Group Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all...

  • Sales Representative

    2 days ago

    Montréal, Canada Altrom Auto Group Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all...

  • Representative, Subrogation

    6 days ago

    Montréal, Canada Definity Financial Corporation Full time

    Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace...