Claims Settlement Administrator

6 days ago

Montréal, Canada Auto Shield Canada Full time

**Claims/Warranty Settlement Administrator**

**Directly reports to**

Manager of Claims

**PURPOSE AND ACCOUNTABILITY**

Auto Shield Canada is a leading protection program provider, third-party claims administrator, and a part of an interrelated group of specialty insurance firms - all focused on creating consumer certainty. Fundamentally, we believe that by delighting our clients time and time again, we attract the best and brightest to our firm, leading to a life worth living and a career worth having to be the warranty provider of choice to our partner dealers and their valued clients across North America.

Our programs cater to New and Used Vehicle Dealerships, Insurance Brokerages and Third-Party Lenders. We continue to grow rapidly and are looking to hire an experienced Warranty Claims Administrator.

**Role Description**

A Claims Settlement Administrator is responsible for reviewing, adjusting, and providing payments on all approved claims to our dealerships, repair facilities, and contract holders in a prompt manner. Invoices are submitted to obtain claim payments and the settlement administrator is to review them for accuracy and determine payable amounts while comparing the invoices to the claim. Reporting to the Claims Manager, the claims settlement agent will perform assigned activities the best way to meet company objectives in all areas of employee, client, and shareholder satisfaction ensuring White Glove service and best in class experiences.

**Qualifications / Experience Required**:

- Minimum 2 years in a customer service environment, or equivalent experience
- Bilingual - French and English spoken and written a must
- Excellent ability to communicate effectively in written and spoken formats
- Strong attention to detail
- Preferable - Dealership experience reading work orders and invoices
- Ability/Willingness to learn any areas of the job where experience may be lacking
- Independent - ability to work within given parameters with mínimal oversight from management
- Ability to type at least 25-30 WPM
- Familiarity with web-based programs and Office suite of products
- Strong negotiation skills
- Ability to multitask
- Strong problem solving capabilities
- Team oriented attitude
- Strong collaboration skills
- Passion for delivering exceptional customer experiences
- Positive attitude and outlook
- Ability to review work processes and offer suggestions on enhancements and improvements

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$53,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Montréal, QC

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