Auto Claims Adjuster

**Cet affichage d'emploi est disponible en français, consultez le R-149993 sur notre site carrière**

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Auto Claims Advisors - empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we would love to hear from you

As an Auto Claims Advisor, you will be our customer’s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through the claims process, conducting investigations and making the decision on the best course of action.

To meet our customer’s needs, you must be available to work from Monday to Friday 10h to 18h

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be **hybrid**- the best of both worlds.

**What you'll do**:

- Guide customers through the claims process by investigating their auto collision claim and looking after their needs
- Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes.
- Work autonomously in a digital environment
- Actively participate in ongoing training to keep up to date with best practices in claims handling
- Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience

**What you'll bring**:

- 1- 2 years Auto Claims Adjusting experience is an asset
- At least 3 years in a customer service role ideally in a call centre.
- Excellent oral and written communication skills
- Ability to work in a digital environment and undertaking online tasks
- Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
- Ability to work within and positively add to our organizational culture and values
- Knowledge of English in addition to French is required as this position requires oral and written communication with our customers, partners and other Aviva Canada teams across Canada.

**What you’ll get**:

- Compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.
- Outstanding Career Development through our tailored career progression plan within the Auto Claims department
- Paid professional development education (Controlled Insurance Program designation)
- Corporate wellness programs to support our employees’ physical and mental health

**Our work environment**:

- A diverse, inclusive and vibrant team culture where you can thrive by bringing your whole self to work.
- Regular social and team building events
- Employee recognition program

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions. We’re also the best in the market at providing our customers with an online service so we want people who are passionate about digital customer experiences.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Pay: From $54,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Montréal, QC H2N 2H7