Funeral Director's Assistant

**Requisition Number**: 1207

**Terms of Employment**: Casual/On-Call

**Location**: Meadowvale Cemetery

**Employment Address**: 7732 Mavis Rd., Brampton, ON L6Y 5L5

**Hours of Work**: 7 days a week, days, afternoons, evenings, and weekends on an at-need basis. Shifts are typically 4-8 hours.

**Vacancy**: 1

**Language**: English

**Hiring Range**: $23.99/hr**

**About Mount Pleasant Group**:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

**Our Vision**: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

**Our Mission**: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

**Our Values**: Inclusiveness - Transparency - Innovation - Dependability - Compassion

**About the Position**:
The Funeral Director's Assistant (FDA) plays a vital role in supporting funeral services and ensuring families receive compassionate care. This position requires a high degree of professionalism, sensitivity, and attention to detail. The FDA collaborates with Funeral Directors and other team members to ensure services are conducted with respect and dignity, reflecting the organization's commitment to serving families during times of loss. In addition to providing direct service support, the FDA contributes to the overall presentation of The Funeral Centre's facilities and property. By maintaining clean, organized spaces and ensuring equipment and supplies are well-managed, the FDA helps create a welcoming and comforting environment for families and guests.

**Funeral Services Support**
- Collaborate with Funeral Directors to fulfill families' wishes, including supporting visitations, funeral services, burials, cremations, and receptions.
- Provide hands-on assistance in conducting funeral services both onsite and at offsite locations, ensuring services are carried out with respect and dignity.
- Prepare visitation rooms by arranging furniture, floral tributes, and personal memorabilia in accordance with family preferences.
- Transport flowers, caskets, and deceased persons in company vehicles to designated locations as part of funeral processions.

**Facilities & Vehicle Maintenance**
- Ensure facilities are clean, presentable, and restored to their original condition before, during, and after services, including restrooms and coffee lounges.
- Maintain company vehicles to a high standard, including washing, interior care, and routine upkeep.
- Assist with general facility maintenance tasks such as waste disposal, mopping, dusting, and seasonal outdoor maintenance (e.g., salting and snow removal).
- Support inventory management by maintaining appropriate levels of supplies (e.g., caskets, urns, embalming supplies, and office materials).

**Transportation & Transfer**
- Safely and respectfully transfer human remains from various locations within the Greater Toronto Area, including hospitals, long-term care facilities, hospices, and private residences.
- Perform physical tasks such as:

- Handling human remains with dignity and professionalism.
- Wrapping remains in sheets or pouches to prepare for transport.
- Placing remains onto stretchers and securing them appropriately.
- Safely loading and unloading remains from vehicles.
- Verify the identification of human remains during transfers in accordance with MPGs Standard Operating Procedure, cross-referencing against the Medical Certificate of Death and other required documentation.
- Ensure all records and documentation meet legal and company standards.

**Other**
- Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Funeral Services.

**Qualifications**:

- Post-secondary certificate, diploma, or higher in business, funeral services, or a related field; or an equivalent combination of education, training, and experience.
- At least one (1) year of previous experience in a similar role.
- Previous experience in a funeral home and/or cemetery environment is considered an asset.
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