Client Assistant, Personal Insurance

**Business Line**:Personal Lines

**Hours Per Week**:35 (Full-Time)

**Job Duration**: Full-Time, Permanent

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**About the Role**

Our Personal lines Back End Support Team (BEST) has an immediate need to add a **Processor** to the Keying Team. We’re looking for a strong team player who will learn and grow in an industry that is certain to provide a challenge.

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**What You’ll Do**
- Policy entry via company portals for new business, endorsements and cancellations.
- Communication with sales and service division.
- Follow underwriting best practices dictated by various companies represented
- Working with in house processing team and prioritizing workload based on the team needs as a whole
- Administrative Duties as assigned
- Effectively prioritize and manage numerous inquiries simultaneously

**What You Bring**
- Post-secondary education - An insurance diploma is an asset
- Some customer service and/or admin experience is an asset - preferably in an insurance environment
- Knowledge of personal lines billing and payment options is an asset
- Strong ability to work collaboratively
- Good organizational and planning skills, with a proven ability to manage time well in a fast-paced, ever-changing, team-oriented environment.
- Quick learner and comfortable in an uncertain/changing environment
- Experience with EPIC or other industry software is an asset
- Proficiency in the Microsoft Office suite of products
- AB Gen 1 or working towards AB Gen 1 would be considered an asset

**Who We Are**

We’re NFP, a 6x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 1000 employees based in Canada and more than 6,000 employees with global capabilities. As an organization, we care about giving back to the community. We contribute to different organizations, including Children’s Cancer Society, GenHERation, Year Up and many more.

We’ve become one of the largest insurance brokerage, consulting and wealth management firms by building enduring relationships with our clients and helping them realize their goals. NFP is the 2nd largest retirement aggregator firm (Investment News), 5th largest benefits broker by global revenue (Business Insurance), 10th largest property and casualty agency (Insurance Journal), and 12th largest global insurance broker (Best’s Review).

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**What’s In It For You**

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

**Our employees are the foundation of our success.**
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community._
- We understand that more people mean more experience, more expertise, more diversity of thought and more opportunities to understand the world we share together. By embracing organic collaboration and innovation, we are able to integrate an array of ideas and perspectives to continuously refine what we do and how we do it._
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward._
- Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country._
- Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone. _