Field Service Technician

**Company Overview**: All-Lift Ltd. has been Toronto's foremost material handling expert since 1976, providing exceptional solutions and services to a diverse range of industries. As the official dealer of UniCarriers, CombiLift, Aisle-Master, Factory Cat, and Sky Jack, we pride ourselves on delivering quality products and unparalleled customer support. We are currently seeking a dedicated and knowledgeable Parts Specialist to join our team and contribute to our continued success.

**Job Summary**:
**Key Responsibilities**:

- **Respond to Dispatched Calls**:

- Promptly respond to service calls dispatched to your area.
- Ensure timely arrival at customer sites to assess and address service requests.
- **Troubleshoot and Diagnose Equipment**:

- Perform thorough diagnostics to identify equipment issues.
- Use appropriate tools and techniques to accurately troubleshoot problems.
- **Repair Equipment to Quality Standards**:

- Conduct repairs following the company’s quality standards and procedures.
- Ensure that all repairs are completed efficiently and effectively.
- **Perform Scheduled Maintenance and LDIs (Limited Data Integration)**:

- Conduct routine maintenance tasks as scheduled.
- Perform Limited Data Integration (LDI) inspections to ensure equipment functionality.
- **Obtain and Submit Work Orders**:

- Accurately complete and submit work orders for each service call.
- Provide detailed information and documentation for each job.
- **Provide Detailed Information on Parts Needed**:

- Identify and communicate parts requirements for repairs.
- Collaborate with parts personnel to ensure timely ordering and delivery of necessary parts.
- **Support Dispatch in Tracking Parts Order Status**:

- Assist dispatch in monitoring the status of parts orders.
- Ensure timely updates are provided to relevant parties regarding parts availability.
- **Review Open Work Orders/Work in Progress (WIP)**:

- Regularly review and manage open work orders and work in progress.
- Prioritize and follow up on pending tasks to ensure timely completion.
- **Follow All Warranty Procedures**:

- Adhere to warranty procedures for repairs and parts replacements.
- Ensure that all warranty claims are properly documented and processed.
- **Monitor Van Stock**:

- Maintain an organized and adequately stocked service van.
- Regularly check and replenish van inventory to ensure readiness for service calls.
- **Maintain a Clean Working Environment**:

- Keep the work area and service van clean and organized.
- Follow safety protocols and maintain a tidy workspace.
- **Attend All Scheduled Meetings and Training Sessions**:

- Participate in company meetings and training sessions.
- Stay updated on new procedures, technologies, and best practices.

**Qualifications**:

- Proven experience as a field service technician or in a similar role.
- Strong diagnostic and troubleshooting skills.
- Excellent communication skills, both verbal and written.
- Proficiency with tools and equipment used for maintenance and repairs.
- Ability to work independently and manage time effectively.
- Strong attention to detail and commitment to quality.
- Valid driver’s license and clean driving record.
- Knowledge of warranty procedures and parts management is a plus.

This position offers an exciting opportunity to work in a dynamic and customer-focused environment. If you are a skilled technician dedicated to quality and customer satisfaction, we encourage you to apply.

**Job Types**: Full-time, Permanent

Pay: $27.00-$37.00 per hour

Expected hours: No less than 40 per week

Licence/Certification:

- Ontario Drivers License (required)

Work Location: In person