Disability Case Manager

Group Life & Disability Claims_ _/ Permanent /Toronto/ Remote or Hybrid_

You want to make impactful decisions daily? You would like to work with a passionate team in a challenging environment? You are curious and love to learn something new every day?

Reporting to the Manager, Group Life and Disability Claims, the Disability Case Manager is responsible for processing short and long-term disability claims in order to determine if the participant is eligible for disability benefits while relying on medical reports deemed necessary as well as related policies and procedures. The case manager must develop a case management plan for every claim.

**More specifically, you will**:

- Assess disability claims and determine eligibility for benefits via telephone interview while into consideration medical information and contractual provisions, as well as pursuing additional information to make a sound decision;
- Conduct detailed telephone interviews to obtain the pertinent medical and non-medical information which has not already been obtained;
- Develop and execute a case management plan;
- Assess and identify the non medical factors and the functional limitations which are likely to influence the duration of disability and to facilitate the return to work in collaboration with a rehabilitation team;
- Determine the gradual return to work plan in collaboration with the attending physician, participant, and policyholder, as needed;
- Maintain the participant’s file in the system;
- Attends meetings with clients and suppliers;
- Provides assistance with special projects.

**Qualifications**
- Post Secondary education (nursing and health profession or related field) and 4 to 5 years of related experience;
- Excellent communication skills;
- Well organized individual with strong analytical skills, excellent problem solving ability, and ability to work with mínimal supervision
- Positive attitude, the ability to work well in a fast paced and demanding work environment
- Ability to work with multiple deadlines
- Adaptability and flexibility are necessary in this role
- Customer Service oriented
- Ability to work in a multifunctional team environment
- Bilinguism ( French and English) is an asset;

**What We Can Offer You**:

- Comprehensive health and dental plan including a health spending account and wellness account;
- Defined Benefit Pension Plan;
- An annual bonus;
- Personal leave days;
- Flexible hours and possibility of telework as much as you want;
- Support for learning and development and career growth;

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.