Information Systems Officer, User Service

Position Title:
Information Systems Officer, User Service (T & I) (Telework/Hybrid)

Status of Employment:
Permanent

Position Language Requirement:
English, French

Language Skills:
English (Reading - B - Intermediate), English (Speaking - B - Intermediate), English (Writing - B - Intermediate), French (Reading - B - Intermediate), French (Speaking - B - Intermediate), French (Writing - B - Intermediate)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:
2025-05-12 11:59 PM

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.
- A place with purpose. _CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.

This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

The opportunity

Respond to user IT and office software issues, monitor network-peripheral-and software-related operations, as well as manage networks, in order to ensure proper data processing and the availability of IT systems and office software.

What you will focus on:

- Determine, further to telephone calls or other methods, the nature of IT system operational issues by conducting research, diagnostics and analyses to resolve said issues; take the necessary action, based on priorities, to ensure data processing continuity, referring issues where applicable, and provide detailed reporting of the circumstances and any actions you took while on duty.
- Maintain security profiles and review access permissions in compliance with procedures, policies and requirements.
- Complete the appropriate forms and documents; prepare any correspondence and reports required based on information provided, following up as needed.
- Interpret, arrange translation and follow up on user change requests with IT and other stakeholders so that business requirements are clearly understood.
- Monitor operations and performance of equipment (computers, telephone and IT links, drives or other peripherals); contact vendors when equipment malfunctions to arrange repairs or replacement.
- Familiarize other people with their jobs by explaining your own duties.
- College diploma in computer support or administrative data processing, or diploma of vocational studies in computer support or the equivalent
- Two (2) or more years’ experience providing on-site and telephone IT support
- Familiarity with the business environment related to TV and radio broadcast management systems
- Outstanding communication, interpersonal and client service skills
- Outstanding ability to analyze, exercise judgment, work independently and be proactive
- Knowledge of how to install and configure physical elements on a PC, and install operating systems
- Issue resolution skills in a Microsoft environment
- Knowledge of ITIL processes
- Technology troubleshooting knowledge
- Knowledge of common diagnostic and anti-virus/spyware software
- Strong ability to communicate with and explain concepts to non-technical users
- Familiarity with the media production environment is an asset.
- Familiarity with IP telephony and mobile phones (Samsung [Android] and iPhone [iOS])
- Bilingualism required
- Willingness to travel within Canada
- Interview

step will be asked to complete a background check. This includes:
- A mandatory Criminal record check.- Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the se