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Information Systems Officer, User Service
3 weeks ago
Position Title:
Information Systems Officer, User Service (T & I) (Telework/Hybrid)
Status of Employment:
Temporary (STTRC)
Position Language Requirement:
English, French
Language Skills:
English (Reading - B - Intermediate), English (Speaking - B - Intermediate), English (Writing - B - Intermediate), French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C - Advanced)
Work at CBC/Radio-Canada
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.
Unposting Date:
2025-03-16 11:59 PM
Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.
Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.
- A place with purpose. _CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.
This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.
Your role
You will immediately respond to IT and office automation problems to help facilitate a smooth transition from our former headquarters to our new building and systems. In addition, you will analyze issues related to computer peripherals and software in order to ensure availability, helping support users throughout different CBC/Radio-Canada departments. You will also work in collaboration with the teams in the newsroom as well as television production and radio for Radio-Canada.
What's in it for you?
Challenges and balance. We spend our days solving problems on an unbelievable scale. Media files are highly nuanced and incredibly complicated; updating, installing, and supporting technologies that are organization-wide and that impact broadcasting content is a time-sensitive, complex technical feat. We provide an essential service, as Canadians across the country rely on us for trustworthy news and information.
Be part of a diverse and inclusive team and organization.
We believe in celebrating human differences and know that there is no other path to becoming the best public broadcaster for all Canadians. There's still more work to be done, and we are deeply committed to putting all of our corporate, individual, and collective efforts into doing the work. You will be part of our growth and have opportunities to participate in our diversity and inclusion initiatives, including but not limited to Unconscious Bias training.
Cutting-edge technology. Our new home in Montréal is a cutting-edge I.P.based production, modelled in a fashion similar to an IT data centre, with thousands of media devices automated and managed through the network. As the only major media company in Canada with complete IP Infrastructure, we are thought leaders and experts in this area. We have also partnered with Cisco and Arista for custom network platforms built on their latest technology. You will be hands-on, expanding your expertise in this exciting environment, developing in-demand skills.
As our new Tier 1 Technical Support Analyst, you will:
- Conduct first-level support. You will respond to requests for assistance with software, hardware, multimedia, and network; prioritizing urgent requests and ensuring incident follow-up and ticket closure. You will complete documentation accurately.
- Configure employee hardware. You will set up new and update existing computers for all employees.
- Communicate. You will clarify your internal client's needs and expectations, demonstrating empathy and urgency. You will translate technical information into understandable instructions and propose different solutions to complex issues. You will escalate to second-level support as needed.
- The education. You have a degree related to computer science or a combination of relevant training and experience.
- The hands-on experience. You have a minimum of two years providing onsite and telephone IT support with a clear understanding of ITIL support processes. You can install and configure operating systems, anti-virus/anti-spy and other software in a
