Floating Store Manager

**Welcome to Amaranth, where we’re not just about providing stellar customer service, we’re on a mission to craft an exceptional experience.**

Imagine a workplace where community, wellness, and purpose come together. At Amaranth, we’re growing across Alberta and looking for a leader who shares our passion for healthy living, sustainability, and exceptional service.

As a **Floating Store Manager**, you provide leadership and operational support across multiple locations. You ensure that each store you visit runs smoothly, supports its team, and delivers the high standard of customer experience Amaranth is known for. You work closely with store managers, adapt quickly to different environments, and bring consistency to our values, service, and performance.

We’re looking for someone with **extensive experience in retail management** who combines **flexibility and leadership**, thrives in dynamic environments, and brings **collaboration, problem-solving, and adaptability** to every store and team they support.

**Join us to make a positive impact across our community, one store, one team, and one customer at a time.**

**JOB DESCRIPTION**

**Job Title**: Floating Store Manager
**Department**: Store Operations
**Reports To**: Operations Manager, General Manager
**Direct Reports**: In-store Team (varies by location)

**Position Overview**:
The **Floating Store Manager (FSM)** is a senior leadership role at Amaranth, ideal for a professional with extensive experience in multi-store retail operations, team development, and process improvement. This position is responsible for executing our mission of providing an “outstanding experience one person at a time” while bringing **advanced operational expertise** to **support multiple store locations.**

The FSM will be **primarily based in one store location**, providing day-to-day leadership and oversight there, while also offering operational and leadership support to other locations as needed. Aiming to support stores with consistent service standards, operational excellence, and strong team guidance.

This role requires the ability to quickly assess stores' needs, identify areas for improvement, and implement solutions that enhance efficiency, compliance, and customer satisfaction. Key responsibilities include maintaining operational **standards**, overseeing **inventory accuracy**, supporting merchandising execution, ensuring health and safety compliance, and **coaching**store managers to achieve company goals.

Amaranth's vision is to be the leader in creating a better way for us to eat, live, and thrive. The FSM plays a crucial role in this vision by combining leadership with deep technical knowledge, ensuring that every location operates at peak performance, delivers exceptional service, and contributes to long-term customer loyalty and the company’s financial health.

**Values**

Amaranth is a values driven organization starting with how we hire right through to how we measure our work and hold our teammates accountable. We wear our values on our sleeves, and literally our walls and computer wallpaper. They are:

- **Service to Others**_
- **Seek First to Understand**_
- **Solution Oriented and Positive**_
- **Going Above and Beyond**_
- **Continued Education and Growth Focused**_
- **Accountability**_

**Priority Accountabilities**

These are the outcomes the team member is accountable for as outlined in the accountability chart. These outcomes are tracked on their scorecard and include:

- **Lead, Manage, and Hold Accountable (LMA)** - Provide guidance, build teams, and achieve results by caring personally and challenging team members directly across multiple store locations.
- **Store Experience** - Uphold Amaranth’s Customer Service Standards in the primary location and support other stores in maintaining these standards.
- **Scheduling & Labour Budget** - Support store managers in meeting labour hour targets, ensure appropriate scheduling for peak times, and assist in managing temporary staffing shortages while keeping overtime within allowable limits.
- **Product Stocking & Rotation** - Assist in maintaining discards % below target, meet produce quality standards, support backstocking and date-check tracking, and ensure consistency across supported stores.

**Secondary Accountabilities**

These are specific accountabilities that support the effective completion of the Primary Accountabilities.
- **Health & Safety** - Ensure teams are trained on and adhering to Amaranth’s Health & Safety protocols in the primary location and when supporting other stores.
- **Team Training** - Oversee and support training programs, ensuring all team members have the skills to perform their duties successfully.
- **Communication** - Provide clear and timely communication to teams, store managers, and leadership, maintaining strong connections with Operations Manager, General Manager, Human Resources, Category Teams, and Accounting Teams.
- **Operations Manager (OM) Walk-T