Stakeholder Affairs Coordinator

_Le français suit _

**Title**: Stakeholder Affairs Coordinator

**Job Type**: Permanent, full-time, with benefits

**Salary**: Starting at $55,000 to $60,000 per year - excellent benefits

At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to customers across Canada.

We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.

**Our Culture**:
With our offices located in our nation’s beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is **supportive** and emphasizes the importance of **work-life balance**. We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.

The environment, both onsite and in the virtual world, is welcoming, collegial, collaborative and team oriented. At this time, all CCTS employees are working in a hybrid work model.

**Your Role**:
As the Stakeholder Affairs Coordinator, you are responsible for working on elements of the stakeholder engagement plan and for providing ongoing support to initiatives and projects related to Stakeholder Affairs, as well as providing excellent customer service to new and current PSPs (Participating Service Providers)

**Your Responsibilities**:

- Create and keep PSP records up to date, including managing changes required further to PSP mergers or acquisitions as well as confidential financial information, coordinating with other departments as needed
- Support the PSP sign-up process by ensuring new PSPs have a positive first impression and a strong and amicable relationship to build on moving forward, and responding to general questions from different stakeholders
- Assist in outreach and engagement activities on a regular basis
- Plan and support the delivery of stakeholder consultations and webinars, create and analyze post-consultation survey
- Support the Director with various initiatives, the development of Partnership Agreements, the creation and delivery of a corporate social responsibility strategy, and cross-promotional activities
- Work closely with other CCTS teams in the delivery of regular CCTS publications, such as the info bulletins and annual reports
- Support in the distribution and collecting feedback on educational materials for stakeholders
- Provide support to the Manager, Communication as required, such as scheduling meetings and outreach to participants
- Support other projects and initiatives, as required
- You have a **minimum of 3 years’ experience** in a stakeholder relations role in a complex and dynamic environment.
- You have **a Bachelor’s degree in communications or political science or related field**, or and equivalent combination of education and experience
- You have proven experience in **managing and monitoring Stakeholder Engagement** as a first point of contact
- You have a good understanding of **project management, planning and process improvement**:

- You have supported or facilitated small group discussions or consultation processes
- You can produce communications materials using programs such as **Word** and **PowerPoint**, and have a strong general understanding in **MS Office**, including **Excel** and **Outlook**. If you also happen to have experience with MailChimp and SurveyMonkey that would be great
- You have an understanding of the telecommunications and/or television industries that would be an asset, but it is not necessary for success in this role
- You are **fluent in English and French,** with excellent written and oral communications skills, and are able to convey complex information clearly, and in a diplomatic and unbiased manner
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- **Poste**: Coordonnateur, affaires des intervenants

**Type d’emploi**: poste permanent à temps plein, avec avantages sociaux

**Fourchette salariale**: Salaire initial de 55,000$ - $60,000$ - et excellents avantages sociaux.

La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d’examiner et de régler les plaintes au sujet des services de télécommunications et de télévision lorsqu’un client et son fournisseur de services ne parviennent pas à trouver ensemble une solution satisfaisante. Elle fournit gratuitement et de façon impartiale des services aux clients d’environ 295 fournisseurs de services participants (FSP), qui sont représentés p