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Cafe Manager

2 weeks ago

Ottawa, Canada Happy Goat Coffee Co. Full time

**FULL TIME CAFE MANAGER NEEDED. MUST BE BILINGUAL.**

If you are passionate about coffee, customer service, and teamwork, we offer a fun inclusive environment while providing a great experience for our guests. We are located in the **Alt Hotel** at **185 Slater St**.

**What we offer**:

- A fun, flexible, non-discriminating environment.
- A place that values your ideas, initiative, and creativity.
- Ongoing learning and development.

**What you bring**:

- Great coffee skills (or a passion to learn and adapt quickly)
- A welcoming, friendly environment for customers.
- The ability to work well under pressure while having fun.
- Rapport building with customers and co-workers. A desire to maintain a safe, clean, and efficient work space.
- **Hotel experience is an asset.**

Experience as a 3rd wave Barista necessary.

**JOB DESCRIPTION**

As a HGCC Cafe Manager, your primary role is to provide leadership for your team, set the bar for excellence, adhere to and enforce optimal health and safety standards and compliance, maintain exemplary customer relations, and act as an ambassador for the company. You are expected to adhere to the company policies and procedures and to support your team to do the same.

A store manager is expected to be PART of the team, which requires you to be present on the floor as much as possible. In essence, a Cafe Manager is there to support their team, not the other way around. Your job is to ensure that your team has the tools and support they require to do their job to the best of their abilities; to cultivate a superior team; and to promote a workplace culture that is fun, team-oriented, safe, and professional. You are expected to provide ongoing guidance and encouragement, and to discipline when necessary. Effective communication and consistent accountability are key to being an effective Cafe Manager.

If you feel you will be a great fit as an HGCC Cafe Manager, please send us your CV and cover letter.

Happy Goat is an equal opportunity employer and considers all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

**MAIN DUTIES**

**Team Management**
- Coordinate effectively with your supervisor(s) to ensure that there is always a Manager or Team Lead on duty.
- Maintain open lines of communication with your team, such as one-on-one meetings, Slack and regular interpersonal communication that promote staff engagement and encourage conflict resolution
- Communicate operational changes, such as new products or procedures, through slack and ongoing training
- Ensure that your team is aware of and has access to all company policies and procedures, including Health & Safety, Violence & Harassment, Accessibility & Inclusivity policies and programs
- Promote a unified and superior team environment by recruiting, hiring, and training enthusiastic and appropriately skilled personnel.

**Training**
- All training for new staff should be overseen by the store manager and/or Team Lead.
- Follow the training protocol and ensure that new staff follow all onboarding tasks assigned to them
- Ensure that all staff complete training in compliance with Ministry of Labour, the Employment Standards Act, WHMIS
- Ensure that all staff provide a valid Smart Serve number
- Coordinate with the Regional Human Resources Coordinator to ensure that all staff are provided with appropriate and up-to-date resources
- Coordinate with the Regional Human Resources Coordinator to ensure that training and development is ongoing for all employees.

**Customer Service & Service Recovery**
- Maintain exceptional customer service standards and ensure that a genuine, hospitable experience is the goal of every customer interaction
- Ensure that all staff are aware of service recovery protocol and, where possible, on the spot conflict resolution
- Ensure that you or your supervisor(s) are taking prompt action where service recovery is required

**Quality Assurance**
- Ensure the quality of all food and beverage is maintained to the highest standard
- Ensure that staff safely handle and prepare all food and beverage, adhering to Safe Food Handler standards

**Checklists**
- Ensure that checklists cover all the necessary tasks in order to maintain an impeccably clean, safe, appropriately stocked, and well-maintained store
- Hold staff accountable for inadequate and/or missed duties and tasks

**Scheduling**
- Aim to provide your team with a schedule at least two week in advance.
- Ensure staff know how to properly book time off and change their availability via 7shifts.
- Ensure appropriate staffing levels and manage labour effectively and in accordance with Ministry of Labour standards.

**Inventory Management**
- Only place orders from company approved suppliers.
- Follow a consistent ordering schedule that ensures that you do not run out of stock and that keeps waste at a minimum.
- Clearly label and d