Client Services Coordinator

**Who we are**: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it. **Your Role**: We are looking for an energetic, detail-oriented individual with superb customer service skills to join our Data Services team as a Client Services Coordinator. As the Client Services Coordinator you will provide comprehensive administrative support to the daily processes and business operations of our fast-paced organization. The role requires a resourceful individual who is energetic, adaptable, logical, tech-savvy, and who works well independently, but thrives in a team environment; someone who enjoys learning, building relationships, and possesses good business acumen. The role may require you to work on statutory holidays and evening on-call shifts. Are you up for the challenge? **Your Job**: - Perform Salesforce case creation and data entry with accuracy and completeness - Ensure clear, accurate, effective and timely communication with clients, team members, and stakeholders - Ensure proper authorization and all required information is obtained for customer requests - Liaise with internal departments to support all client requests - Provide accurate pricing and billing details to customers - Organize, analyze and validate customer reports and agreements - Present solutions to our customers' needs based on Global Relay's policies, procedures and technologies **About You**: - Post-Secondary diploma/certificate, or relevant work experience - Ability to speak and write English fluently and possess excellent interpersonal and communication skills with professional telephone etiquette - Exceptional time-management, organizational, and prioritizing skills with great attention to detail - Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities - Ability and maturity to exercise tact and discretion, and can be entrusted with confidential information - Good judgment to proactively and independently solve problems and make sound decisions - Goal oriented self-starter who can work independently and reliably with mínimal supervision and has an appetite for continuous learning - Comfortable working under pressure in a fast-paced environment - Proven ability to handle challenging situations with integrity, empathy and sincerity - A friendly, "can-do" attitude and customer focused approach - Please note: submitting a cover letter in addition to your resume is highly encouraged for this role **What you can expect**: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.