Insurance Administrator, Bilingual

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

Insurance Administrator, Bilingual
- Role Specifications- Everyday Flexibility Flexible Work Arrangements- Term - 12 months- For additional information, please contact the recruiter for a complete job description._
- CWB National Leasing. Equipping your business for growth.- CWB National Leasing is Canada's largest and longest-standing equipment financing company - helping business customers secure equipment with our full range of financing services in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries. We're Canada's equipment financing experts- The opportunity- The Insurance Administrator, Bilingual provides excellent customer service through the timely and accurate processing of insurance policies and vehicle registrations, including renewals, cancellations, and expirations, as well as maintain excellent interdepartmental relationships.- The day-to-day- Attention to detail. Customer service excellence. Highly accountable.- Verify assets are insured and registered as per requirements
- Review and process external polices to ensure coverage as per requirements
- Update Felix to reflect correct coverage
- Follow up with insurance agents and lessees to obtain corrections to insurance policies that do not meet lease requirements
- Review insurance cancellations and contact customer and/or insurance agent to follow for new policy
- Escalate insufficient coverage issues to Collections following appropriate procedures
- Collect confirmation of insurance on asset ineligible for Loss Damage Waiver program
- Process insurance letters, insufficient insurance notices, and final notices as required
- Respond to customer inquiries
- Maintain Loss Damage Waiver (LDW) program on eligible leases, starting, removing, or restarting program as applicable throughout the life of a lease
- Quote Loss Damage Waiver Fees & Implement early start of Loss Damage Waiver Fees on requests
- Prepare LDW start or restart notices as required
- Approve credit of up to 6 months Loss Damage Waiver Fees at discretion
- Prepare Power of Attorney documents for vehicle registrations upon customer requests, understanding all provincial nuances
- Review and accept registration documents
- Follow up for terminated registration in applicable provinces
- Communicate with provincial registry offices to assist in the registration of assets
- Understanding of Business Origination Policy Manual policies as they pertain to insurance
- Act as a collaborative team player focused on process improvement, relationship building, and open communication
- Foundational knowledge and experience to grow from- Post secondary education or equivalent work/training experience
- General Insurance Essentials Course completion or equivalent insurance industry courses are considered an asset
- 2+ years of customer service or office administration experience
- Prior insurance industry experience considered an asset
- Bilingual (French/English) language skills are required
- Skills and competencies that will take you further- Outstanding customer service skills with the natural ability to build relationships at all levels of the organization
- Strong analytical skills and a keen attention to detail
- Capability to think proactively and resolve problems logically and efficiently
- Excellent communication, interpersonal and organizational skills
- Comfortable having difficult conversations or handling challenging situations
- Ability to work independently or in a team environment
- Why work with us?- Winners of Canada’s Most Admired Corporate Culture 2021_
- & recognized as one of 50 Best Workplaces in Canada by Great Places to Work 2021_
- Values driven people first benefits- Wellness matters._ We offer an award-winning benefits package that includes hybrid work environments, everyday flexibility, 100% company-funded health coverage, health care spending account, a flexible wellness program & generous time-away options to unplug, rest & recover.
- _Bring your whole self to work. _Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard.
- _ Find a community within the CWB family _in our employee represented groups.
- _Career development._ We invest in our employees’ development to help them reach their professional goals with organization wide
- _Coaching services. _Strategic career design is an investment in our core as