Insurance Administrator, Bilingual

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.
- La version française suivra._

Role Specification

Everyday flexibility. Hybrid work environments. Collaborative connections.

Work location: Winnipeg, MB.

CWB National Leasing. Equipping your business for growth.

CWB National Leasing is Canada's largest and longest-standing equipment leasing & financing company - supports equipment dealers secure hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada

The opportunity

The Insurance Administrator, Bilingual provides excellent customer service through the timely and accurate processing of insurance policies and vehicle registrations, including renewals, cancellations, and expirations, as well as maintain excellent interdepartmental relationships.

The day-to-day

Attention to detail. Customer service excellence. Highly accountable.- Verify and ensure assets have proper insurance and registration in compliance with requirements.- Review and process external insurance policies and registration documents, promptly updating our system to reflect accurate coverage.- Proactively engage with insurance agents and customers to rectify non-compliant policies.- Address insurance and registration cancellations with efficiency, contacting customers and/or insurance agents for timely reinstatements.- Escalate insurance delinquencies to Collections following established procedures.- Secure confirmation of insurance for assets ineligible for the Loss Damage Waiver program.- Handle insurance-related correspondence using a variety of communication methods, including issuing letters, and final notifications.- Provide prompt and informative responses to customer inquiries, maintaining a customer-centric approach.- Manage the Loss Damage Waiver program for eligible leases, including quoting fees and processing enrollment or removal from the program throughout the lease term.- Process Power of Attorney requests efficiently by taking consideration for provincial nuances and collaborate with provincial registry offices to resolve issues and ensure compliance Contribute as a collaborative team player, emphasizing process improvement and clear communication.

Foundational knowledge and experience to grow from- Bilingual (French/English), written and spoken- Post secondary education or equivalent work/training experience- General Insurance Essentials Course completion or equivalent insurance industry courses are considered an asset- 2+ years of customer service or office administration experience- Prior insurance industry experience considered an asset

Skills and competencies that will take you further- Outstanding customer service skills with the natural ability to build relationships at all levels of the organization- Strong analytical skills and a keen attention to detail- Capability to think proactively and resolve problems logically and efficiently- Excellent communication, interpersonal and organizational skills- Ability to work independently or in a team environment

Why work with us?
- Your success is our obsession And our benefits back it up._

Wellness matters. We offer an award-winning benefits package that includes everyday flexibility, a health coverage tailored to best meet the needs of our diverse & multigenerational workforce including a robust wellness program & generous time-away options to unplug, rest & recover. Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups. Career development. We commit to our employees’ development and help them reach their professional goals with organization wide coaching services, mentorship, education support & training programs. Strategic career design is an investment in our core asset - our people. Innovation. Learn. Grow. Enhance. At CWB, we play to win. When we fail, we fail forward. Recognition. Peer-to-peer recognition programs for “in the moment” and monumental wins. Community giving. Make a difference. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support. ESG & sustainability focused. Be proud of where you spend, work & invest. Financial rewards. Base salary & pay for performance incentives. Retirement investment st