Team Lead
1 week ago
Our telecom client, Bell Canada, is looking for a bilingual Team Leader to manage a small team of data entry reps to troubleshoot and verify customer accounts.
**Job Duties/ Requirements**:
- Lead a small team of data entry reps
- Achieve monthly targets and quality metrics
- Collaborate with other departments to develop effective processes and protocols
- Actively manage the continued development of the team members with a focus on coaching and customer service excellence
- Proficient in Microsoft Excel, Word, and Powerpoint
- Experience in data analysis and data entry verification
- Experience in testing data quality
- Previous Call Centre and/or Helpdesk experience as a team leader is a strong asset
- Possess strong consulting skills, including facilitation and coaching
- Ability to work effectively under mínimal supervision, within an environment of constant change
- Hire and train all new team members
- Analyze metrics and provide necessary reporting
- Must be bilingual (English/French)
- 3+ yrs. in a supervisory or management role
- Call centre experience is a strong asset
**Job Type**: Fixed term contract
Schedule:
- Monday to Friday
**Language**:
- French (preferred)
-
QA Lead
3 days ago
Montréal, Canada Diverse team Full timeBachelor's degree in Computer Science, Computer Engineering, Systems Engineering. - 10+ years of overall testing experience (Including manual and automation). - 2-3 years of experience working as a QA Lead. - 3-4 years of experience in automation testing using selenium, cypress. - Must have experience programming in one or more of the following - Java,...
-
Team Lead
2 weeks ago
Montréal, Canada Kyndryl Full time**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The...
-
IT Team Lead
3 days ago
Montréal, Canada Leap Event Technology Full time**WHO WE ARE**: Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to...
-
Team Lead
6 days ago
Montréal, Canada Intelcom | Dragonfly Full timeRide the next mile with us! Responsabilities - Have leadership: motivate sorters, be their reference. - Have a sense of responsibility: be the right-hand man of the Sorting Supervisor, communicate to him the manpower needs. - Have good stress management: work under pressure and be at the heart of the action. - Supervise the unloading of the truck, ensure...
-
IT Team Lead
9 hours ago
Montréal, Canada Amilia Full time**Who we are**:Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**:We provide an eCommerce platform for activities and...
-
Team Lead
2 weeks ago
Montréal, Canada National Bank of Canada Full timeA career as a Team Lead at National Bank Independent Network (NBIN), servicing Introducing Brokers (IB) clients means playing a vital part in ensuring we deliver the highest quality of customer service to our clients. In this role you can use your communication skills, leadership abilities and customer service experience to have a positive impact on both the...
-
IT Team Lead
1 week ago
Montréal, Canada Amilia Full time**What to expect**: Reporting to the Director of Operational Excellence, the IT Team Lead will be responsible for ensuring that processes, hardware and software requirements are in place to support the company's operations as well as contribute to the decision-making process regarding new and existing tools. The Team Lead will also coach and define...
-
Warehouse Team Lead
5 days ago
Montréal, Canada Groupe 3DM Full timeThe Warehouse Team Lead is responsible for leading a team of warehouse clerks, acting as the main point of support for the employees, and for preparing orders for shipping. Must use packing lists/scan gun to pick a wide variety of items and must arrange items in final shipping materials. To ensure success, the Warehouse Team Lead needs to be able to lead a...
-
Team Lead Engine
5 days ago
Montréal, Canada Ubisoft Full time**Company Description** Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission: enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...
-
Team Lead
2 weeks ago
Montréal, Canada Ppl Agency Full timeOverview: **TEAM LEAD** This unique and critical role is responsible for managing our people and client communications. This individual needs to embody the PPL Virtues. Specifically, we need someone who isn’t afraid to roll-up their sleeves in field through servant leadership. This means going into the field at least twice a month to help support our...