Quality Assurance Analyst

**About Us**:
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

**Who we are**:
Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative.
We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**:

- Ensure claims adjusters and leaders are calibrated to standard work, identifying key improvement opportunities and trends and contribute to the building of action plans.
- Champion change and continuous improvement within the Claims Department.
- Maintains awareness of industry trends and changes to ensure Echelon is prepared to respond in a manner consistent with our vision and values.
- Collaborates with members of the Claims team to understand opportunities for improvement and leverage resources to build exceptional file handling practices and capabilities.
- Recommend and participate in training and improvement activities based on trends in quality assurance and compliance audits with leadership of the Policy and Procedures library for claims
- Participate in colleague coaching, mentoring and group training as needed.
- Manage relationships with key stakeholders and all associated reporting requirements related to Regulatory and Internal Compliance matters.
- Assist with customer escalation as needed.
- Support leaders in creating an environment for continuous performance and process improvement
- Participate in special projects, assignments and other duties as assigned
- Identify trends and opportunities to improve the overall quality and performance in the delivery of claims services.
- Maintain documentation to coordinate department level workflows, audit processes and associated compliance
- Responsibility for updating and maintaining compliance with IBC coding corrections
- Oversight and submissions for regulatory requirements for Facility Association (Risk Sharing Pool) submissions on behalf of Claims nationally
- Creation of regulatory and customer service letters across Claims
- Management of adjudication licenses across Claims to ensure compliance within the Atlantic and Quebec regions
- Creation and oversight of a Claims wide Share Point site housing process & procedure documents (OSFI requirement)
- Creation and updating of process and procedure documents

**Who You Are**:

- Post-secondary education completed in a related field
- Minimum 5 years of relevant experience
- CIP / FCIP designation or working towards completion is preferred.
- Strong understanding of the regulatory compliance and claims workflows and procedures
- Well-developed written and verbal communication skills
- Excellent time management skills to meet demanding deadlines and produce high-quality work
- Excellent organizational skills and adjust work schedules according to changing priorities
- Ability to adjust work schedule and participate in extended hours duties as required
- Excellent interpersonal skills; ability to deal with a variety of internal clients
- Strong ability to quickly and accurately review claims for audit requirements
- Exceptional team player yet capable of operating independently
- Strong computer skills including working knowledge of Microsoft Office Suite and various Claims systems
- Prior claims compliance coordination experience
- Prior project participation with creation and management of workflow processes

**What’s In It For You**:

- Competitive total compensation and benefits package
- Annual shared success program based on performance
- Annual merit increases based on performance
- Registered Retirement Savings Plan with a matching contribution component
- Complimentary CAA Membership

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.